AI-Driven Salesforce Agentforce Specialist

NTT DATA Europe & Latam; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Learning and Development opportunities

Equal opportunities employer

Job summary

NTT DATA Europe & Latam is seeking an Agentforce Technical Consultant to design, build, and optimise AI-powered agent solutions on the Salesforce platform. You will deliver intelligent automation, conversational experiences, and AI workflows while joining our Salesforce practice within delivery teams.

Applicants must have Full UK Security Clearance (SC) or be able to obtain it. The role focuses on scalable, secure, high-performance solutions and collaboration with Solution Architects and

Qualifications

• 3–5+ years Salesforce platform development experience.
• Proficient with Apex, LWC and Salesforce automation tools.
• Strong data modelling and integration pattern knowledge.
• Experience in Agile delivery environments and rapid delivery.

Responsibilities

• Design and configure Agentforce agents aligned to business use cases.
• Build AI-driven workflows using Flow, Apex, and orchestration tools.
• Implement conversational and automation capabilities across Sales and Service use cases.
• Configure prompts, grounding strategies, guardrails, and agent behaviours.
• Support testing, optimisation, and monitoring of AI agent performance.
• Develop custom solutions using Apex, LWC, and declarative tools.
• Build integrations using REST/SOAP APIs and event-driven patterns.
• Ensure scalability, performance, and adherence to platform limits.

Skills

Salesforce platform development

Apex

Lightning Web Components

Agile delivery

Problem-solving

Communication

Time-management

Multi-tasking

Education

Salesforce Platform Developer I

Salesforce AI / Agentforce certifications

Cloud certifications (Sales, Service, Experience)

Tools

Apex

Lightning Web Components (LWC)

REST APIs

SOAP APIs

Mulesoft

APIGEE

Connected Apps

Job description

NTT DATA Europe & Latam is seeking an Agentforce Technical Consultant to design, build, and optimise AI-powered agent solutions on the Salesforce platform. You will deliver intelligent automation, conversational experiences, and AI workflows while joining our Salesforce practice within delivery teams.

Applicants must have Full UK Security Clearance (SC) or be able to obtain it. The role focuses on scalable, secure, high-performance solutions and collaboration with Solution Architects and