Agentforce Architect

NTT DATA, Inc.; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Learning & Development

Flexible work options

Inclusion & Diversity programs

Job summary

NTT DATA leads a Salesforce Architecture and Innovation team in the Public Sector, seeking a Salesforce Agentforce Lead to guide strategic advisory and solution delivery. You will work with executives, project managers, and developers to shape architecture and roadmap.

You will mentor diverse teams, influence design decisions, and support pre-sales with secure, scalable architectures focusing on Agentforce and related Salesforce technologies.

Qualifications

• 15+ years of experience in consulting and architecture roles in the Public Sector.
• Proven ability to engage with senior stakeholders and lead strategic initiatives.
• Experience guiding design sessions and trade-offs across complex Salesforce architectures.

Responsibilities

• Serve as the go-to Salesforce expert for key stakeholders and guide platform capabilities and patterns.
• Translate business and technical requirements into scalable, well-architected Agentforce and Salesforce solutions.
• Lead delivery including prompt engineering and traditional Salesforce development.
• Identify and mitigate solution risks, technical debt, and design assumptions.

Skills

Strategic Advisory

Solution Design

Technical Delivery

Risk Management

Stakeholder Engagement

Pre-Sales Support

Team Development

Knowledge Leadership

Education

Bachelor's degree in a relevant field

Salesforce certification (desirable)

Tools

Salesforce Platform

Agentforce

Omnistudio

Data 360

Public Sector Solutions

Git / CI/CD tooling

Data Cloud

Job description

As part of our continuous growth, we are seeking an exceptional Salesforce Agentforce Lead to join our Salesforce Architecture and Innovation team, focusing on prestigious clients in the Public Sector.

To be eligible for this role, you must hold or be able to obtain UK Security Clearance.

The Salesforce Agentforce Lead acts as a strategic advisor and squad lead to deliver agentic AI solutions on the Salesforce platform. Your role will include identifying and refining use cases that will bring value to our clients, then leading teams comprising of business analysis, user researchers, Agentforce developers and testers to deliver the solution. Throughout the journey, you will lead product demonstrations to the client and build relationships with technical and non-technical stakeholders.

What you’ll be doing:

As our Salesforce Agentforce Lead you will:

• Strategic Advisory: Serve as the go‑to Salesforce expert for key stakeholders, providing guidance on platform capabilities, architecture patterns, and best practices, with a particular focus on Agentforce and related technologies.
• Solution Design: Translate complex business and technical requirements into scalable, well‑architected solutions leveraging Agentforce, Data 360 (fka Data Cloud), Omnistudio, Public Sector Solutions and Service Cloud.
• Technical Delivery: Support the delivery of the solution development including prompt engineering and ‘traditional’ Salesforce development. Act as an escalation point for technical issues raised by your development team.
• Risk Management: Identify and mitigate solution risks, technical debt, and design assumptions while assessing business impact
• Stakeholder Engagement: Build strong relationships with executive teams, project managers, and technical leads to drive successful outcomes
• Pre‑Sales Support: Develop compelling proposals including target architectures, security strategies, integration approaches, and implementation roadmaps
• Team Development: Mentor diverse teams on technical excellence, communication strategies, and executive influence
• Knowledge Leadership: Contribute to internal growth through thought leadership, knowledge‑sharing initiatives, and strategic asset development

Stakeholder Management

• Proven ability to engage with senior stakeholders
• Strategic alignment of technical decisions with long‑term business vision
• Strong presentation, communication, and facilitation capabilities
• Experience leading design sessions and articulating trade‑offs between design choices
• 15+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations within the Public Sector. Deep understanding of public sector domains: central/local government, healthcare, education, defense, etc.

Deep understanding of Salesforce platform

with a focus on Agentforce including at least three of the following (and willingness to learn in other areas):

• Service Cloud,
• Data 360 (fka Data Cloud)
• Public Sector Solutions
• Omnistudio / other Salesforce Industries solutions.
• Provide clear recommendations on solution approaches, architectural patterns, and design trade‑offs.
• Review and quality‑assure design artefacts for completeness and compliance
• Salesforce certifications are highly desirable including
• Salesforce Certified Data Cloud Consultant
• Public Sector Solution Accredited Professional

Governance & Security

• Solution Governance: Familiarity with design governance frameworks, including reviewing High‑Level Designs, Design Decision Logs, and Technical Debt registers
• Security & Compliance: Understanding of Salesforce security model (roles, profiles, sharing rules) and compliance considerations (GDPR, data residency)
• Ability to design secure solutions for enterprise environments

Development & Methodology

• Extensive experience with Agile, Scrum, and Waterfall methodologies
• Ability to design scalable solutions for enterprise environments
• Be confident in working with source‑driven devops strategies, including use of Git for version control and have experience with CI/CD platforms
• Any experience of Unlocked Packages (2nd Generation Packaging) is desirable.
• Review the delivery of developers in your team, ensuring best practices are followed and implementations align to your proposed design.

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach foster collaboration, well‑being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together

What we’ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

For more information on NTT DATA UK & Ireland please click here: NTT DATA

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.