AI-Driven Sales Contracts & Ops Manager

Dun-

Greater London

On-site

GBP 70,000 - 110,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Dun & Bradstreet is seeking a knowledgeable Manager, Sales Support to lead contract and sales administration, ensuring timely, accurate, and compliant processing across the lead-to-cash lifecycle. You will guide a team of sales support specialists, collaborate with Finance, Legal, Operations, and Revenue Operations, and push for process excellence through automation and AI-enabled improvements.

The role emphasizes data integrity, performance tracking, and operational reporting, with a focus on

Qualifications

8 years’ relevant experience in contract administration, including at least 3 years’ experience leading or supervising a team.
Strong knowledge of commercial contracting principles and contract administration practices.
Knowledge of CRM, CPQ, and contract management systems such as Salesforce, RevCloud, Microsoft Dynamics, SAP, or DocuSign.
Experience creating process documentation and managing operational workflows.
Experience identifying opportunities to streamline workflows through intelligent automation and generative AI technologies.
Strong attention to detail, organization, prioritization, and problem-solving skills.
Demonstrated leadership skills in managing and motivating teams.
Proficiency in Microsoft Office Suite skills.
Ownership mindset: proactive, collaborative, and action-oriented.
Continuous growth mindset through learning and stakeholder engagement.
Where applicable, fluency in English and languages relevant to the working market.

Responsibilities

Lead, coach, and develop a team of sales support specialists, setting clear priorities and expectations.
Ensure all contractual documentation is complete, accurate, and compliant with policies.
Support Sales teams with contract preparation, validation, processing, renewals, amendments, and related admin activities.
Partner with Finance, Legal, Operations, Revenue Ops, Pricing, and other stakeholders to resolve contract-related issues and prevent delays.
Monitor service levels, contract turnaround times, renewal tracking, and backlog; take corrective actions.
Provide regular reporting and insights to leadership on volumes, performance, risks, and opportunities.
Document and improve contract administration workflows, identifying automation and AI opportunities.