Sales Contracts & Operations Leader

Dun & Bradstreet, Inc.; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Dun & Bradstreet is seeking a Manager, Sales Support to lead a team handling contract administration, renewals, and related documentation. You will ensure accuracy, compliance, and timely execution to enable revenue recognition and service delivery.

You will partner with Finance, Legal, and Operations to resolve issues, optimize workflows, and drive process improvements, including automation and AI initiatives. Strong leadership and CRM experience are essential.

Qualifications

• 8+ years in contract administration, commercial administration, sales support, or deal desk, with 3+ years in leading a team.
• Strong knowledge of contracting principles and administration practices.
• Experience with CRM/CPQ and contract management systems (Salesforce, RevCloud, Dynamics, SAP, DocuSign).
• Experience creating process documentation and managing workflows.
• Ability to identify opportunities to streamline through automation and AI technologies.
• Sharp attention to detail, organization, prioritization, and problem-solving.
• Proven ability to collaborate across Sales, Finance, Legal, Operations, and Technology.
• Proficiency with Microsoft Office Suite.
• Demonstrated leadership and ownership mindset.
• English fluency and language skills relevant to the market.

Responsibilities

• Lead, coach, and develop a team of sales support specialists, setting clear priorities and service expectations.
• Ensure all contractual documentation is complete, accurate, and compliant with company policies.
• Support Sales teams with contract preparation, validation, processing, renewals, amendments, and related administration activities.
• Partner with Finance, Legal, Operations, Revenue Ops, Pricing, and other stakeholders to resolve contract issues and prevent delays.
• Monitor service levels, contract turnaround times, renewal tracking, and backlog management.
• Provide regular reporting and insights to leadership on volumes and risks.
• Document and improve contract workflows using automation and generative AI technologies.

Skills

Contract administration

Team leadership

CRM/CPQ systems

Process documentation

Automation & AI

Attention to detail

Cross-functional collaboration

Microsoft Office

Ownership mindset

English fluency

Tools

Salesforce

RevCloud

Microsoft Dynamics

SAP

DocuSign

Job description

Dun & Bradstreet is seeking a Manager, Sales Support to lead a team handling contract administration, renewals, and related documentation. You will ensure accuracy, compliance, and timely execution to enable revenue recognition and service delivery.

You will partner with Finance, Legal, and Operations to resolve issues, optimize workflows, and drive process improvements, including automation and AI initiatives. Strong leadership and CRM experience are essential.