Customer Success Associate - AI-Driven Risk Solutions

Moody's Investors Service; Manchester; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

Moody's Investors Service seeks a customer-focused professional to manage the lifecycle of client relationships, drive adoption and retention, and act as a trusted advisor across training resources and events.

The role emphasizes scalable client communications, collaboration with cross-functional teams, and ongoing product knowledge to enhance client satisfaction and outcomes. This position offers opportunities to leverage AI tools responsibly.

Qualifications

• 2+ years of experience in customer success, account management, pre-sales or support.
• Strong communication and presentation skills in English; Spanish or French desirable.
• Bachelor's degree in business, economics, finance, marketing or related field.
• Willingness to travel up to 25%.
• Interest in AI and responsible AI practices.
• Ability to work independently and in a team, detail-oriented.
• Experience in developing scalable client communications preferred.

Responsibilities

• Be accountable for customer success throughout the lifecycle, including adoption, health and retention at scale.
• Act as trusted advisor, sharing best practices and resources such as training and events.
• Lead engagements including hosting webinar-style training and empowering customers at scale.
• Build cross-functional partnerships to drive efficiency and improvement.
• Organise and lead onboarding, kickoff, status calls, and strategic sessions.
• Collaborate to create and maintain training resources for end users.
• Monitor and analyse customer usage of our product.
• Present utilisation information to clients with recommendations to optimise results.
• Identify opportunities and risks within the customer base.
• Maintain strong product knowledge for training and satisfaction.
• Upskill colleagues through product training and “lunch and learn” sessions.
• Coordinate customer-facing initiatives with KPI teams and product groups.

Skills

2+ years experience

Attention to detail

Communication skills

Campaign management

Regulatory compliance

Travel willingness

AI concepts interest

Education

Bachelor's degree

Job description

Moody's Investors Service seeks a customer-focused professional to manage the lifecycle of client relationships, drive adoption and retention, and act as a trusted advisor across training resources and events.

The role emphasizes scalable client communications, collaboration with cross-functional teams, and ongoing product knowledge to enhance client satisfaction and outcomes. This position offers opportunities to leverage AI tools responsibly.