AI-Driven SaaS Implementation Lead

Humaans; Greater London; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Market-leading compensation

25 days paid time off

Share Options with 5-year window

Quarterly team events

Top tier private health, vision, and牙

MacBook and tools provided

Enhanced parental leave

Learning & development budget

Job summary

Humaans is seeking a Product Implementation Specialist to own the customer journey from contract to successful launch across HRIS and Athena platforms. You’ll migrate complex data, configure the platform to match each organisation, and deploy AI agents that deliver value from day one, while collaborating with Sales, Customer Success, Product and Engineering to improve our implementation approach.

You’ll lead initiatives with a focus on data accuracy, scalable migrations, and effective

Qualifications

• Own implementation projects from scoping to launch with clear requirements and timelines.
• Lead complex data migrations for global organisations using AI-assisted tooling.
• Configure Humaans around each customer’s organisational structure, workflows and policies.
• Guide customers through integrations, APIs and webhooks so they can leverage the platform.
• Manage multiple projects with stakeholders across HR, IT, Finance and Operations.

Responsibilities

• Own implementation projects from initial scoping through to launch, establishing clear requirements, timelines and responsibilities across the HRIS and Athena platforms.
• Lead complex data migrations for global organisations, using AI-assisted tooling to accelerate data preparation, identify anomalies and validate accuracy at scale.
• Configure Humaans around each customer’s organisational structure, workflows and policies, ensuring the platform reflects how they operate.
• Act as a trusted adviser, guiding customers through implementation best practices and helping them achieve their operational transformation goals.
• Manage stakeholders across HR, IT, Finance and Operations, maintaining alignment, resolving blockers and keeping multiple projects on track.
• Guide customers through integrations, APIs and webhooks so they can take advantage of the platform’s technical capabilities.
• Establish a seamless handover to Customer Success, ensuring the team has the context and foundations required to build a successful long-term relationship.
• Improve our implementation approach by introducing AI-enabled workflows, refining playbooks and sharing recurring patterns, friction points and product feedback with Product and Engineering.

Skills

SaaS implementation

Data migration

Stakeholder management

APIs & webhooks

AI in implementation

Excel/Google Sheets

Project coordination

Job description

Humaans is seeking a Product Implementation Specialist to own the customer journey from contract to successful launch across HRIS and Athena platforms. You’ll migrate complex data, configure the platform to match each organisation, and deploy AI agents that deliver value from day one, while collaborating with Sales, Customer Success, Product and Engineering to improve our implementation approach.

You’ll lead initiatives with a focus on data accuracy, scalable migrations, and effective