AI-Driven Growth Account Manager

Papaya Global; Greater London; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Papaya Global is seeking an Account Manager to nurture and expand strategic client relationships within our growing global payroll and payments platform. You will work with the Account Management Regional Lead to drive revenue, manage partnerships, and contribute to RFPs.

The role requires 2+ years in Account Management, strong communication skills, and familiarity with Payroll/HRIS/Fintech domains. You will use CRM, PM tools, and AI to optimize client engagements and deliver measurable outcomes.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 2+ years of experience in Account Management.
• Excellent interpersonal and communication skills.
• Knowledge of Payroll, HRIS, or Fintech industries.
• Proficiency with CRM software, project management tools, and AI-powered productivity solutions.

Responsibilities

• Build and maintain strong client relationships within strategic accounts.
• Drive revenue growth by identifying upsell and cross-sell opportunities.
• Collaborate with internal teams to resolve escalations and meet SLAs.
• Support proposals, RFPs, and customer presentations with the Sales team.
• Monitor account health, KPIs, risks, and opportunities; address challenges proactively.
• Leverage AI tools to enhance account planning, reviews, and efficiency.
• Improve client interactions and account processes using playbooks and feedback.

Education

Bachelor's degree

Tools

CRM software

Project management tools

AI tools

Job description

Papaya Global is seeking an Account Manager to nurture and expand strategic client relationships within our growing global payroll and payments platform. You will work with the Account Management Regional Lead to drive revenue, manage partnerships, and contribute to RFPs.

The role requires 2+ years in Account Management, strong communication skills, and familiarity with Payroll/HRIS/Fintech domains. You will use CRM, PM tools, and AI to optimize client engagements and deliver measurable outcomes.