Growth Account Manager (Spain)

Papaya Global; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Gym on-site

Parental leave

Birthday gift

PTO 20 days

Meal vouchers

Remote work allowance

AI learning budget

Work from abroad

Job summary

Papaya Global is seeking an Account Manager in Greater London to nurture strategic client relationships and drive revenue growth. You will collaborate with internal teams, support RFPs, and leverage AI tools to optimize account planning and performance.

Ideal candidates bring 2+ years in account management, strong CRM experience, and a customer-focused mindset to deliver exceptional service and measurable outcomes.

Qualifications

• 2+ years of experience in Account Management or client relationships.
• Ability to leverage AI tools to improve customer engagement and efficiency.
• Proven track record in managing partnerships and delivering results.
• Strong communication and analytical skills.

Responsibilities

• Nurture and grow client relationships within strategic accounts.
• Collaborate with regional Account Management Lead to drive revenue.
• Identify upsell and cross-sell opportunities within accounts.
• Support RFPs and RFIs with proposals and presentations.
• Ensure SLAs are met and manage escalations with internal teams.
• Conduct regular business reviews to understand priorities and goals.

Skills

Account management

Client relationships

Revenue growth

Upsell cross-sell

RFPs RFIs

SLA management

AI tools usage

CRM software

Cross-functional collaboration

Time management

Education

Bachelor's degree in Business/Marketing

Tools

CRM software

Project management tools

AI-powered productivity tools

Job description

• The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts. Collaborating with the Account Management Regional Lead, you’ll drive revenue generation, manage partnerships, and contribute to RFPs
• Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs
• Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions
• Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals
• Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team
• Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges
• Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency
• Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes

Benefits

• Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
• Paternity / Maternity Leave: Additional days on the company account (in addition to any legal benefits)
• Birthday Benefit: Gift as spending money
• PTO Policy: Transparent and uniform policy of 20 days per year (unless more is designated by the law)
• Fitness: Gym on-site or annual (equivalent budget for all locations) reimbursement for gym membership or other fitness activities
• Meal Vouchers: Monthly allowance for meal vouchers - per regional policy
• Remote Work Allowance: Remote work allowances (for employees with no local office)
• Learning & Development: Yearly budget for AI online courses, classes, seminars, or other developmental activities (per calendar year, based on company policy)
• Work from Abroad: We offer eligible employees the opportunity to work from abroad for a limited period each year

2+ years of experience in Account ManagementDemonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiencyCollaborative team player adaptable to a fast-paced environmentStrong analytical and problem-solving abilitiesStrong organizational and time management skillsClient-focused with a passion for outstanding serviceProficiency with CRM software, project management tools, and AI-powered productivity solutionsKnowledge of Payroll, HRIS, or Fintech industriesBachelor’s degree in Business, Marketing, or a related fieldExcellent interpersonal and communication skillsThe ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya