AI-Driven Enterprise Customer Success Manager

Harvey; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Frontier AI technology

Growth opportunities

Collaborative environment

Job summary

Harvey is hiring an Enterprise Customer Success Manager to guide top customers—law firms, financial services, and asset managers—through their Harvey journey. You’ll become a trusted advisor, integrating Harvey into critical workflows and shaping the product roadmap with executive stakeholders.

You’ll own strategic relationships, drive adoption, monitor health, and evangelize our AI-driven platform. Travel up to 25% is required. Join a fast-growing team at the forefront of enterprise SaaS.

Qualifications

• Extensive background in enterprise SaaS customer success or account management.
• Experience leading change and large technology adoption.
• Excellent communication and ability to influence executives.

Responsibilities

• Serve as primary contact for strategic customers with prescriptive, consultative approach.
• Lead integration of Harvey into daily workflows for seamless adoption.
• Proactively monitor account health and drive long-term success.
• Evangelize Harvey with end users and collaborate with product teams.
• Engage stakeholders at all levels, including executives.
• Relay customer insights to internal teams to improve our product.
• Travel up to 25% of the time.

Skills

Enterprise SaaS

Change management

Executive engagement

Strategic planning

Account management

Job description

Harvey is hiring an Enterprise Customer Success Manager to guide top customers—law firms, financial services, and asset managers—through their Harvey journey. You’ll become a trusted advisor, integrating Harvey into critical workflows and shaping the product roadmap with executive stakeholders.

You’ll own strategic relationships, drive adoption, monitor health, and evangelize our AI-driven platform. Travel up to 25% is required. Join a fast-growing team at the forefront of enterprise SaaS.