EMEA Enterprise CSM — AI-Driven Growth & Adoption

Harvey, Inc.; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Growth opportunities

Playbooks and processes

Collaborative environment

Job summary

Harvey is transforming how legal and professional services operate with frontier AI and an enterprise-grade platform. We’re building a generational company with strong investor support and rapid growth.

As a Majors Customer Success Manager, you’ll guide our largest customers—elite law firms, Fortune 500 companies, and premier asset managers—ensuring they adopt and maximize value from Harvey’s technology. Travel up to 25% is required.

Qualifications

• Extensive experience in enterprise SaaS customer success or account management.
• Legal industry experience (big law, in-house, or consulting) is preferred.
• Proven change management and large-scale adoption experience in tech projects.
• Excellent communication and strategic planning with ability to influence executives.
• Results-driven with strong prioritization and multitasking capabilities.

Responsibilities

• Own client relationship management with prescriptive, consultative approach.
• Lead strategic implementation and adoption of Harvey in client workflows.
• Monitor overall account health and mitigate risks early.
• Run training and enablement sessions with end users and product teams.
• Build advocate relationships and executive engagement within client orgs.
• Relay customer feedback to internal teams and drive product improvements.
• Travel up to 25% of the time.

Skills

Enterprise SaaS

Legal industry experience

Change management

Executive stakeholder engagement

Strategic planning

Communication skills

Prioritization

Team collaboration

Job description

Harvey is transforming how legal and professional services operate with frontier AI and an enterprise-grade platform. We’re building a generational company with strong investor support and rapid growth.

As a Majors Customer Success Manager, you’ll guide our largest customers—elite law firms, Fortune 500 companies, and premier asset managers—ensuring they adopt and maximize value from Harvey’s technology. Travel up to 25% is required.