Enterprise Customer Success Manager -EMEA (Arabic Speaking)

Harvey; Greater London; Presencial; GBP 60.000 - 95.000; Tempo integral

Resumo da vaga

Harvey is hiring an Enterprise Customer Success Manager in the United Kingdom to drive value realization for top law firms and enterprises. You will guide customers through integrating Harvey’s AI-enabled workflows into daily practice, build lasting relationships, and partner with Account Executives to renew and expand strategic partnerships.

You will lead onboarding, training, and stakeholder engagement, measuring adoption and value while feeding insights back to product teams.

Qualificações

• 3–4+ years in customer-owned roles at tech or SaaS platforms.
• Fluent in Arabic.
• Able to adapt to rapid change and growth.
• Strong strategic planning and revenue prioritization.
• Experience managing customer-facing projects and timelines.
• Experience running in-person meetings with executives.

Responsabilidades

• Onboarding: integrate Harvey into customer workflows and guide admins with best practices.
• Training & Enablement: position Harvey as essential to strategic legal work for end users.
• Relationships: act as primary contact across complex organizations and engage executive buyers.
• Success Metrics: align on adoption rates, value, and ROI with customers.
• Expansion and Renewal: collaborate with Account Executives to drive renewals and expansions.
• Product Feedback: relay customer insights to Product and Engineering for platform improvements.

Conhecimentos

Customer-facing experience

Arabic

Adaptability

Strategic planning

Project management

Descrição da vaga

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we’re never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we’d love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals. You will not only help customers to identify use cases for Harvey, but also help transform the practice of law. You’ll deeply integrate Harvey into your customers' business processes and workflows, build lasting relationships, and partner with Account Executives to renew and expand Harvey’s strategic partnerships.

What You’ll Do

• Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
• Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
• Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
• Success Metrics: Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
• Expansion and Renewal: Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
• Product Feedback: Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform

What You Have

• 3-4+ years in customer-owning roles at tech or SaaS platforms
• Fluent in Arabic
• Adapting seamlessly in the face of high-speed change and growth
• Strategic planning, revenue-based prioritization
• Managing customer-facing projects and timelines
• Running in-person meetings w/ executives
• Mapping an organization and influencing stakeholders
• Driving key customer metrics and outcomes
• Owning a revenue, expansion, and renewal target
• Demonstrating a strong point of view and proactive self-management
• Working cross-functionally with Product and Sales teams

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail]