AI-Driven Customer Success Team Lead (Hybrid)

R13 Recruitment Ltd; Norwich; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Birthday day off

25 days annual leave and bank holidays

Pension scheme

Health cash plan

Parking space

Job summary

R13 Recruitment Ltd in Norwich is recruiting a B2B Customer Success Team Manager to lead a growing function. You will own the implementation of a new generative AI CRM platform, use data and automation to improve the customer journey, and build a high-performing team.

This is a full-time, office-based role in Norwich for the first six months, with the opportunity to move to hybrid thereafter (three days in the office and two working from home).

Qualifications

• Experience leading a customer success team in a B2B environment.
• Ability to implement and develop a CRM platform using AI features.
• Strong data analysis to improve customer experience and retention.
• Commercial awareness with focus on renewals, upsell and cross-sell.

Responsibilities

• Own the implementation and ongoing development of a new generative AI CRM platform.
• Lead the Customer Success team and set priorities for performance.
• Collaborate with internal stakeholders to deliver platform functionality.
• Develop automated customer journeys and personalised communications.
• Build relationships with key client accounts and drive retention.

Skills

People leadership

B2B customer success

Data-driven decisions

Stakeholder management

AI CRM platforms

Tools

Generative AI CRM platforms

Job description

R13 Recruitment Ltd in Norwich is recruiting a B2B Customer Success Team Manager to lead a growing function. You will own the implementation of a new generative AI CRM platform, use data and automation to improve the customer journey, and build a high-performing team.

This is a full-time, office-based role in Norwich for the first six months, with the opportunity to move to hybrid thereafter (three days in the office and two working from home).