AI-Driven Customer Success Manager

R13 Recruitment; Norwich; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Birthday day off

25 days annual leave + bank holidays

Pension scheme

Health cash plan

Job summary

R13 Recruitment are excited to recruit a B2B Customer Success Team Manager to join an established business in central Norwich. You will lead a new customer success function, implementing AI-driven CRM and data-enabled processes to enhance retention and long-term partnerships.

The role is office-based in Norwich for six months, with a potential move to hybrid working (three days in the office, two from home).

Qualifications

• Proven leadership of a customer success or account management team.
• Experience delivering B2B client success improvements.
• Ability to interpret customer data to drive strategy.
• Experience deploying new CRM platforms or automation tools.

Responsibilities

• Own the implementation of a new generative AI CRM platform and its ongoing development.
• Lead and develop the Customer Success team, setting priorities and driving performance.

Skills

Team leadership

Client relationship management

Data-driven decision making

Stakeholder management

Tools

Generative AI CRM

Job description

R13 Recruitment are excited to recruit a B2B Customer Success Team Manager to join an established business in central Norwich. You will lead a new customer success function, implementing AI-driven CRM and data-enabled processes to enhance retention and long-term partnerships.

The role is office-based in Norwich for six months, with a potential move to hybrid working (three days in the office, two from home).