Customer Success Manager, Audit

present of AI

Greater London

Ibrido

GBP 60.000 - 90.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

Platformed is seeking a delivery-focused professional to run customer deployments from first trial through steady use, primarily with audit firms adopting an AI assurance tool.

You will bring years of customer-facing delivery and an audit background, and you will train auditors and partners, tailoring configurations for each firm and tuning prompts and data flows to keep the tool aligned with real audit methods.

Competenze

You have a background in audit or risk advisory.
You have strong experience delivering customer-facing projects.
You can train auditors and partners on new tools.

Mansioni

Run deployments from first trial to steady use for audit firms adopting an AI assurance tool.
Manage end-to-end projects, train auditors and partners, and tailor the product setup for each firm.
Tune how the product is configured for each firm and work with data to ensure outputs align with audit methods.

Conoscenze

Customer delivery

Project management

Auditing background

Auditor training

Data handling

Prompting

Formazione

Audit or risk advisory background

Strumenti

AI tooling

Light scripting

Descrizione del lavoro

The role asks for someone to run customer deployments from first trial through to steady use, mostly for audit firms adopting an AI assurance tool. A strong candidate brings several years of customer facing delivery work plus real audit background, and can manage projects, train auditors and partners, and tune how the product is set up for each firm. Comfort with data and a willingness to look under the hood of the tool matter more than pure sales polish.

How it fits the AI era

The product itself is AI doing audit control work, so much of the job is helping firms trust and shape that output rather than replace their judgment. The human parts stay central: reading how a firm really audits, translating its method into a working setup, and spotting where the tool drifts before the customer does. AI shifts the work toward configuration, adoption and feedback loops instead of manual checks.

How it builds AI experience

Working here means hands on exposure to AI auditors used for controls assessments, so a candidate would learn how AI output is configured, tuned and validated against real audit methods. That experience is built by getting close to the configuration and data behind each result, and by trying prompting or light scripting where useful. The posting treats AI tool use as a plus, so showing curiosity and some practical experimentation is the way in.

Worth showing