AI Chatbot Lead - Build & Optimize Self-Service Journeys

Ss&c Technologies, Inc.; Basildon; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Development reimbursement

Holiday scheme

Wellbeing benefits

Diversity & Inclusion

Hands-on training

Job summary

SS&C Technologies, Inc. in Basildon, UK seeks an experienced chatbot architect to design and build enterprise chatbots, translate complex business rules into clear dialogue flows, and optimize customer interactions at scale.

You will collaborate with operations, product and compliance teams to ensure regulatory alignment, govern changes with robust testing, and report on containment, CSAT and deflection to drive continuous improvement.

Qualifications

• Experience designing and implementing enterprise chatbots.
• Ability to map complex business rules into dialogue flows and intents.
• Experience driving containment, self-service and first-contact resolution.

Responsibilities

• Design and build chatbot experiences for large-scale deployments.
• Map and refine conversation flows translating policies into dialogue.
• Drive containment and performance via data-driven improvements.

Skills

Chatbot design

Conversation flows

Data analytics

Stakeholder collaboration

Compliance awareness

Tools

NICE Enlighten

Genesys

Dialogflow

Cognigy

Freshworks

Job description

SS&C Technologies, Inc. in Basildon, UK seeks an experienced chatbot architect to design and build enterprise chatbots, translate complex business rules into clear dialogue flows, and optimize customer interactions at scale.

You will collaborate with operations, product and compliance teams to ensure regulatory alignment, govern changes with robust testing, and report on containment, CSAT and deflection to drive continuous improvement.