Lead UI/UX Chatbot Designer — Hybrid Role

Capgemini

Greater London

Hybrid

GBP 90,000 - 120,000

Full time

6 days ago

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Job summary

Capgemini in the United Kingdom is seeking a UI/UX Chatbot Lead to design and optimize AI-powered chatbot experiences across digital platforms. The role involves leading conversation flows, wireframes, and user journeys, and collaborating with Product, AIML and Engineering teams.

You will conduct user research, usability testing and establish UX standards, accessibility, and best practices. This senior position requires strong stakeholder management and experience in Conversational AI and

Qualifications

8-12 years overall experience including 3 years leading Chatbot Conversational AI UX initiatives
Strong experience in UIUX and Conversational Design
Experience designing chatbots, virtual assistants, or AI-powered digital experiences
Expertise in Figma, Adobe XD, Sketch or similar design tools
Understanding of NLP concepts, intents, entities and chatbot frameworks
Experience with customer journey mapping, usability testing and interaction design
Knowledge of Microsoft Copilot Studio, Dialogflow, Azure Bot Services or equivalent platforms
Experience with Generative AI LLM powered applications and enterprise chatbot implementations
Experience within Banking, Financial Services or largescale digital transformation programs

Responsibilities

Define chatbot UX strategy conversation flows and interaction design
Design wireframes, prototypes, user journeys and conversational experiences
Collaborate with Product, Business, AIML and Engineering teams to deliver chatbot solutions
Conduct user research, usability testing and analyze chatbot performance metrics
Establish UX standards, accessibility compliance and conversational design best practices
Drive continuous improvement through user feedback and analytics
Mentor UX and conversational design team members