Head of AI-Driven Conversational Engineering

Lloyds; Greater London; On-site; GBP 150,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Share plans

Flexible working

Job summary

Lloyds Banking Group seeks an senior engineering leader to drive the strategy and delivery of Conversational AI initiatives. You will lead a multidisciplinary team, shaping architecture, governance and platform capabilities to deliver secure and scalable customer journeys.

You will collaborate with Product Owners and executives to balance risk, innovation and delivery while fostering a culture of ownership, continuous improvement, and customer-centric outcomes.

Qualifications

• Proven experience building, organising and leading high-performing multidisciplinary engineering teams in large-scale digital, technology or platform environments.
• Experience delivering customer-facing Conversational AI, GenAI, Agentic AI or intelligent assistant capabilities, with strong knowledge of modern software engineering, cloud-native architecture, APIs, DevOps, Agile delivery and platform engineering.
• Experience working in regulated environments, with strong governance and risk controls across reliability, security, safety and explainability.
• Track record of coaching technical colleagues at all levels, developing engineering talent and balancing delivery with learning, experimentation and adoption of emerging technologies.
• Strong stakeholder management and influencing skills, including experience working with senior business, product and technology leaders.
• Ability to manage delivery roadmaps, workforce plans, budgets, technology risks, operational performance, resilience and technology strategy.
• We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply

Responsibilities

• Lead a multidisciplinary engineering team responsible for building and scaling Conversational AI experiences that transform how customers interact with Lloyds Banking Group.
• Accountable for engineering delivery, people leadership, operational excellence and strategic technology execution across a portfolio of Conversational AI initiatives.
• Work with Product, Design, Data, Architecture and Platform enabling teams to deliver scalable solutions with GenAI, Agentic AI, orchestration, search and fulfilment.
• Drive engineering excellence across software engineering, AI engineering, testing, observability, reliability and operational excellence.

Skills

Team leadership

Conversational AI

Cloud-native

APIs

DevOps

Agile delivery

Stakeholder management

Platform engineering

Job description

Lloyds Banking Group seeks an senior engineering leader to drive the strategy and delivery of Conversational AI initiatives. You will lead a multidisciplinary team, shaping architecture, governance and platform capabilities to deliver secure and scalable customer journeys.

You will collaborate with Product Owners and executives to balance risk, innovation and delivery while fostering a culture of ownership, continuous improvement, and customer-centric outcomes.