Ui/Ux Chatbot Lead - London, Uk

Capgemini; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Capgemini in the United Kingdom is seeking a UI/UX Chatbot Lead to design and optimize AI-powered chatbot experiences across digital platforms. The role involves leading conversation flows, wireframes, and user journeys, and collaborating with Product, AIML and Engineering teams.

You will conduct user research, usability testing and establish UX standards, accessibility, and best practices. This senior position requires strong stakeholder management and experience in Conversational AI and

Qualifications

• 8-12 years overall experience including 3 years leading Chatbot Conversational AI UX initiatives
• Strong experience in UIUX and Conversational Design
• Experience designing chatbots, virtual assistants, or AI-powered digital experiences
• Expertise in Figma, Adobe XD, Sketch or similar design tools
• Understanding of NLP concepts, intents, entities and chatbot frameworks
• Experience with customer journey mapping, usability testing and interaction design
• Knowledge of Microsoft Copilot Studio, Dialogflow, Azure Bot Services or equivalent platforms
• Experience with Generative AI LLM powered applications and enterprise chatbot implementations
• Experience within Banking, Financial Services or largescale digital transformation programs

Responsibilities

• Define chatbot UX strategy conversation flows and interaction design
• Design wireframes, prototypes, user journeys and conversational experiences
• Collaborate with Product, Business, AIML and Engineering teams to deliver chatbot solutions
• Conduct user research, usability testing and analyze chatbot performance metrics
• Establish UX standards, accessibility compliance and conversational design best practices
• Drive continuous improvement through user feedback and analytics
• Mentor UX and conversational design team members

Skills

Chatbot UX leadership

UI/UX design

Conversational design

Chatbot platforms

Figma

Adobe XD

Sketch

NLP concepts

Stakeholder management

Intents & entities

Dialog platforms

Copilot Studio / Azure Bot Services

Education

Bachelor’s degree in UX/HCI/Design/CS

Tools

Figma

Adobe XD

Sketch

Dialogflow

Azure Bot Services

Copilot Studio

Job description

We are seeking a highly skilled UI/UX Chatbot Lead who can lead the design and optimization of AI powered chatbot and conversational experiences across digital platforms ensuring intuitive user centric and engaging interactions

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

• Define chatbot UX strategy conversation flows and interaction design
• Design wireframes prototypes user journeys and conversational experiences
• Collaborate with Product Business AIML and Engineering teams to deliver chatbot solutions
• Conduct user research usability testing and analyze chatbot performance metrics
• Establish UX standards accessibility compliance and conversational design best practices
• Drive continuous improvement through user feedback and analytics
• Mentor UX and conversational design team members.

Your Skills:

• 8-12 years overall experience including 3 years leading Chatbot Conversational AI UX initiatives'
• Strong experience in UIUX and Conversational Design
• Experience designing chatbots virtual assistants or AI powered digital experiences
• Expertise in Figma Adobe XD Sketch or similar design tools
• Understanding of NLP concepts intents entities and chatbot frameworks
• Experience with customer journey mapping usability testing and interaction design
• Knowledge of Microsoft Copilot Studio Dialog flow Azure Bot Services or equivalent platforms
• Strong stakeholder management and communication skills
  Preferred Qualifications:
• Bachelor’s degree in UX HCI Design Computer Science or related field
• Experience with Generative AI LLM powered applications and enterprise chatbot implementations
• Experience within Banking Financial Services or largescale digital transformation programs

We are a Disability Confident Employer:

Capgemini is proud to be a under the UK Government’s Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
• To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

UI/UX Chatbot Lead - London, UK London