Chatbot Consultant

Peaple Talent

United Kingdom

Remote

GBP 50,000 - 70,000

Full time

14 days+

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Job summary

A consultancy firm in the UK is seeking a Chatbot Consultant to join their team remotely. The ideal candidate will have expertise in conversational AI and REST APIs, responsible for delivering chatbot solutions in the customer service sector. This full-time role requires strong skills in presales, integration, and customer success. Apply now with an updated CV.

Qualifications

Proven background in working with REST APIs.
Experience in integrating solutions into customer systems.

Responsibilities

Act as a chatbot SME with responsibilities across presales, integration, and customer success.
Deliver chatbot solutions to customers in the call center/customer service sector.

Skills

Conversational AI experience – Omnichannel

Omilia OCP/Ultimate AI

Conversational Design

Emotional Intelligence in AI

Data Analytics and ROI Mapping

REST APIs / Postman / JSON

Understanding of AI decision making with relation to ethics and transparency

Job description

Chatbot Consultant | UK Remote | Permanent Role

Peaple Talent has partnered with a consultancy client based in the South West who are looking to hire a critical consultant for the next phase of growth. They have introduced a new service line providing chatbot solutions to their customers, predominantly in the call center/customer service sector, and need a chatbot specialist to continue to deliver this work.

You will be a chatbot SME with a broad responsibility across presales, integration and customer success of their chatbot solution.

The technical element of this role will be around integrating the solution into customers systems, where you will need a proven background of working with REST APIs to deliver this.