AI Agent Engineer - Scale Multimodal Interactions

Mat Vin; Greater London; Hybrid; GBP 125,000 - 180,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Retirement Plan

Parental Leave

Carrot benefits

Wellness stipend

Office lunches

25 days statutory leave

Job summary

Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. On the Agent Engineering team, you’ll own end-to-end development of AI agents that scale to millions of users and directly influence Decagon’s growth.

You’ll collaborate with leaders across finance, healthcare, and hospitality, tackle complex system challenges, and ship elegant, enterprise-grade solutions backed by world-class investors.

Qualifications

• 3+ years of industry experience in software engineering.
• Proficiency with Python, TypeScript and asynchronous programming.
• Comfort digging into system failures within deep technology stacks using any tool necessary.

Responsibilities

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention.
• Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts.
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers.

Skills

Software engineering

Python

TypeScript

Asynchronous programming

Multi-modal models

Job description

Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. On the Agent Engineering team, you’ll own end-to-end development of AI agents that scale to millions of users and directly influence Decagon’s growth.

You’ll collaborate with leaders across finance, healthcare, and hospitality, tackle complex system challenges, and ship elegant, enterprise-grade solutions backed by world-class investors.