End-to-End AI Agent Engineer — Scalable Conversational AI

Decagon; England; On-site; GBP 125,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

25 days annual leave (UK)

Office lunches and snacks

Equity opportunities

Job summary

Decagon is seeking an experienced Agent Engineer to own and ship best-in-class AI agents, from initial implementation through continuous iteration. You will work directly with leaders across finance, healthcare, and hospitality, solving users' needs with reliable AI agents.

You will design and build agents that outperform humans in complex interactions, explore cross-customer trends, and evaluate the latest models, integrating them at scale for large enterprise customers.

Qualifications

• 3+ years of industry experience in software engineering.
• Proficiency with Python, Typescript and asynchronous programming.
• Comfort digging into system failures within deep technology stacks using any tool necessary.

Responsibilities

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Identify cross‑customer trends that guide the evolution of Decagon’s agent building platform and research efforts
• Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise‑grade customers

Skills

Python

Typescript

Asynchronous programming

System debugging

Job description

Decagon is seeking an experienced Agent Engineer to own and ship best-in-class AI agents, from initial implementation through continuous iteration. You will work directly with leaders across finance, healthcare, and hospitality, solving users' needs with reliable AI agents.

You will design and build agents that outperform humans in complex interactions, explore cross-customer trends, and evaluate the latest models, integrating them at scale for large enterprise customers.