Lead AI Agent Development & Scale Programs

Decagon; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Medical & Dental

Life & Disability Insurance

Retirement Plan

Parental Leave

Fertility benefits

Wellness stipend

Daily lunches

25 days leave (UK)

Job summary

Decagon is seeking an experienced Agent Development lead to build and scale world-class AI agents for complex enterprise environments. You will own strategy and execution for deploying Decagon across diverse platforms, ensuring each agent build is smooth, measurable, and sets long-term customer success foundations.

You will architect the agent development playbook, creating repeatable frameworks, processes, and standards that scale as we grow.

Qualifications

• 4+ years in customer-facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management.
• Experience leading complex software or AI deployments with measurable results.
• Technical fluency with SaaS platforms, integrations, and APIs.
• Strong operational instincts with experience building scalable processes or playbooks.
• Clear communicator who can work effectively with both executives and operators.
• Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
• Low ego and team-first. Your success is the team's success.

Responsibilities

• Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
• Design agent development strategies tailored to each customer’s goals and technical environment.
• Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
• Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.

Skills

Customer-facing roles

Technical deployments

SaaS integrations

APIs

Operations mindset

Clear communication

Organizational skills

Tools

Zendesk

Salesforce

Job description

Decagon is seeking an experienced Agent Development lead to build and scale world-class AI agents for complex enterprise environments. You will own strategy and execution for deploying Decagon across diverse platforms, ensuring each agent build is smooth, measurable, and sets long-term customer success foundations.

You will architect the agent development playbook, creating repeatable frameworks, processes, and standards that scale as we grow.