Agricultural Service Manger - Darley Dale

Russell's (Kirbymoorside) Ltd; Darley Dale; Remote; GBP 42,000 - 60,000; Full time

Benefits offered by this job

NEST pension

Company vehicle/ Car allowance

Profit related bonus

Highly competitive salary

Job summary

Russell's (Kirbymoorside) Ltd, Darley Dale, seeks an experienced Service Manager to lead the technicians and deliver outstanding customer service across Derbyshire and Staffordshire. The role oversees day-to-day operations, workload planning, and invoicing while driving branch profitability.

A second depot near the Staffordshire–Derbyshire border will fall within your remit. A full UK driving licence and practical understanding of agricultural machinery are desirable, and you will champion

Qualifications

• Extensive experience leading service teams in a busy depot or workshop.
• Strong customer-facing communication and relationship-building skills.
• UK driving licence and the ability to manage field operations when required.
• Experience with dealer management software such as Ibcos Gold is advantageous.

Responsibilities

• Drive departmental profitability and help the branch achieve its goals.
• Lead the service team day to day—booking, planning and allocating work to engineers, monitoring progress and ensuring every job is invoiced accurately and on time.
• Be the go-to person for technical, operational and invoicing queries from customers, suppliers and colleagues, face-to-face, by phone or by email.
• Strengthen existing customer accounts and build new relationships that grow departmental revenue and profitability.
• Keep service job cards, warranty claims, invoices and internal documentation accurate, organised and up to date.
• Collaborate with the Parts, Sales and Warranty departments to deliver branch targets.
• Set the standard for outstanding customer service and coach, mentor and develop your team.
• Bring a positive, proactive and can-do approach to everyday challenges.
• Champion the company’s Health and Safety policy across the department.

Skills

Service management

Team leadership

Customer relations

Technical knowledge

Driving licence

Ibcos Gold experience

Tools

Ibcos Gold

MS Office

Job description

• Branch Darley Dale
• Location DE4 2HX
• Salary Available on request

Russells is one of the leading dealerships for Agricultural, Professional Groundcare, Construction and Arboriculture machinery in the UK.

Due to continued growth, we’re looking for an experienced Service Manager based at our Darley Dale branch to lead the technicians already supporting customers across Derbyshire and Staffordshire. To improve efficiency and further strengthen customer support, we’re searching for a second depot near the Staffordshire–Derbyshire border. This site will fall within your remit and typically require you to work there one to two days per week (exact location to be confirmed). You’ll oversee a busy service operation across the combined territory, work with machinery from leading manufacturers and create an efficient, supportive environment where excellent service and customer satisfaction come first.

About Russells (Kirbymoorside) LTD:

Russells is a family business with a proud heritage of serving and supporting farming, groundcare and rural communities for more than 100 years. Today, the business operates a network of agricultural and groundcare depots and represents a broad portfolio of industry-leading machinery brands. With customer care at the heart of everything we do, our experienced teams provide expert advice, quality machinery, parts and dependable service support. Joining Russells means becoming part of a well-established, forward-thinking business that values technical expertise, strong customer relationships and outstanding aftersales care.

As a Russells Agricultural Service Manager you will be required to:

• Drive departmental profitability and help the branch achieve its goals.
• Lead the service team day to day—booking, planning and allocating work to engineers, monitoring progress and ensuring every job is invoiced accurately and on time.
• Be the go-to person for technical, operational and invoicing queries from customers, suppliers and colleagues, whether face to face, by telephone or by email.
• Strengthen existing customer accounts and build new relationships that grow departmental revenue and profitability.
• Keep service job cards, warranty claims, invoices and internal documentation accurate, organised and up to date.
• Collaborate with the Parts, Sales and Warranty departments to deliver branch and company targets.
• Set the standard for outstanding customer service and build a strong sales and service culture by coaching, mentoring and developing your team.
• Bring a positive, proactive and can-do approach to everyday challenges.
• Champion the company’s Health and Safety policy across the department.

Key Skills we are looking for:

• A friendly, reliable and confident approach, with the ambition to deliver excellent results and go the extra mile.
• Excellent communication skills and the ability to build positive relationships with customers and colleagues.
• Confidence using a PC, including Microsoft Word, Excel and Outlook.
• A technical understanding of agricultural machinery would be welcome.
• Experience with Ibcos Gold or similar dealer management software would be an advantage.
• The ability to stay calm under pressure, meet deadlines and bring out the best in others.
• Strong analytical, numerical and problem-solving skills.
• A disciplined and organised approach, with the confidence to work independently and collaboratively.
• Proven customer relationship skills gained in a demanding customer-facing role.
• A full UK driving licence.
• Management experience from any industry will be considered; experience in agriculture, plant machinery or commercial vehicles would be a real advantage.

Benefits to working for Russells include:

• Enrolment into the NEST pension scheme
• Company vehicle/ Car allowance
• Profit related bonus scheme
• Highly Competitive Salary