Agricultural Service Manager | Lead Tech Team & Growth

Russell's (Kirbymoorside) Ltd; Darley Dale; Remote; GBP 42,000 - 60,000; Full time

Benefits offered by this job

NEST pension

Company vehicle/ Car allowance

Profit related bonus

Highly competitive salary

Job summary

Russell's (Kirbymoorside) Ltd, Darley Dale, seeks an experienced Service Manager to lead the technicians and deliver outstanding customer service across Derbyshire and Staffordshire. The role oversees day-to-day operations, workload planning, and invoicing while driving branch profitability.

A second depot near the Staffordshire–Derbyshire border will fall within your remit. A full UK driving licence and practical understanding of agricultural machinery are desirable, and you will champion

Qualifications

• Extensive experience leading service teams in a busy depot or workshop.
• Strong customer-facing communication and relationship-building skills.
• UK driving licence and the ability to manage field operations when required.
• Experience with dealer management software such as Ibcos Gold is advantageous.

Responsibilities

• Drive departmental profitability and help the branch achieve its goals.
• Lead the service team day to day—booking, planning and allocating work to engineers, monitoring progress and ensuring every job is invoiced accurately and on time.
• Be the go-to person for technical, operational and invoicing queries from customers, suppliers and colleagues, face-to-face, by phone or by email.
• Strengthen existing customer accounts and build new relationships that grow departmental revenue and profitability.
• Keep service job cards, warranty claims, invoices and internal documentation accurate, organised and up to date.
• Collaborate with the Parts, Sales and Warranty departments to deliver branch targets.
• Set the standard for outstanding customer service and coach, mentor and develop your team.
• Bring a positive, proactive and can-do approach to everyday challenges.
• Champion the company’s Health and Safety policy across the department.

Skills

Service management

Team leadership

Customer relations

Technical knowledge

Driving licence

Ibcos Gold experience

Tools

Ibcos Gold

MS Office

Job description

Russell's (Kirbymoorside) Ltd, Darley Dale, seeks an experienced Service Manager to lead the technicians and deliver outstanding customer service across Derbyshire and Staffordshire. The role oversees day-to-day operations, workload planning, and invoicing while driving branch profitability.

A second depot near the Staffordshire–Derbyshire border will fall within your remit. A full UK driving licence and practical understanding of agricultural machinery are desirable, and you will champion