Aftersales Manager

Steven Eagell Limited; Greater London; On-site; GBP 71,000 - 83,000; Full time

Benefits offered by this job

Annual leave

Long service awards

Maternity / Paternity benefits

Car benefit scheme

Training provided

Pension scheme

Death in service

Perk Box discounts

In-house qualifications

Staff referral scheme

Medical cover

Job summary

The Steven Eagell Group, a family-run automotive retailer and Europe’s largest Toyota and Lexus retailer, invites an Aftersales Manager to lead the Aftersales team and drive service performance. You will manage workshop productivity, parts and labour sales, and ensure processes, inspections and handovers are followed to deliver exceptional customer experiences.

As a key leader, you will coach staff, develop talent, manage warranties and promotions, and collaborate with the dealership management

Qualifications

• Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry.
• Outstanding leadership and people development skills.
• Excellent organisational and operational management abilities.
• A customer-focused mindset with a passion for delivering exceptional service.
• Commercial awareness and the ability to drive department performance.
• Confident communication and problem-solving skills.

Responsibilities

• Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.
• Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.
• Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.
• Monitor and manage parts stock levels, availability, and supplier relationships.
• Resolve customer queries and complaints in collaboration with other departments.
• Support team development through coaching, training planning, and recruitment.
• Oversee warranty claims, subcontracted work, service valeting, and driver activities.
• Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing.
• Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.

Skills

Leadership

Customer service

Operational management

People development

Automotive industry

Communication

Job description

Salary and Contract

Salary: Competitive with OTE: £70,700 with over achievement ability up to £82,700.

Contract: Permanent - Full Time

Must Have: A minimum or 2 years’ experience in Aftersales / Service Manager roles is essential.

About Steven Eagell

As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as an Aftersales Manager

• Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.
• Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.
• Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.
• Monitor and manage parts stock levels, availability, and supplier relationships.
• Resolve customer queries and complaints in collaboration with other departments.
• Support team development through coaching, training planning, and recruitment.
• Oversee warranty claims, subcontracted work, service valeting, and driver activities.
• Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing.
• Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.

What we are looking for in an Aftersales Manager

• Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry.
• Outstanding leadership and people development skills.
• Excellent organisational and operational management abilities.
• A customer-focused mindset with a passion for delivering exceptional service.
• Commercial awareness and the ability to drive department performance.
• Confident communication and problem-solving skills.

What we offer you

• 25 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands.

Our foremost objective is to offer complete satisfaction to every one of our valued customers.