Aftersales Manager

Stellantis &You; Liverpool; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company car scheme

Employer pension contribution

Annual leave 22–26 days + bank hols

Exclusive retail discounts

Job summary

Stellantis &You UK is seeking an Aftersales Manager to lead a busy dealership team, driving customer service excellence and commercial success. You will oversee workshop performance, develop talent, and implement digital processes to streamline the customer journey.

The role requires experience in a dealership environment, strong leadership, and a commitment to delivering high quality service with a focus on upskilling the team.

Responsibilities

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Develop the skills, knowledge and career progression of team members.
• Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
• Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.

Job description

Manufacturer owned dealership opportunity

We are looking for an Aftersalesprofessional with a passion for providing excellent customer service and developing a team that delivers commercial success!

To excel in this role you need to have previous experience working in a busy dealership environment.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Single Private Medical
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Paid sick leave upon completion of Probationary period.

Role Description:

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exception customer service.
• Adopt new digital systems and processes as part of our digitalisation strategy
• Developtheskills, knowledge and career progression of team members.
• Optimiseoperational processes within the Customer Journey, such as Vehicle Health Checks.
• Ensure Compliancewith group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.

A day in the life:

The beauty of the role of an Aftersales Manager lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we're on track with our short, medium and long termgoals.

My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle-free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do.

Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, Leapmotor and Vauxhall. We are committed to fostering individual growth andrecognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.

An exciting new opportunity has come up here at our dealership.

As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service

Are you eligible to work in the UK?*

Do you hold a full driving license?*

Benefits of a career with Stellantis &You UK

• Company car scheme - up to two vehicles
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program

Get in touch

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm