Service & Parts Advisor · Stirling

Scotland Ltd.; Stirling; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Company pension

Private healthcare

Staff discount on parts and vehicles

Uniform and PPE provided

Manufacturer training

Supportive family-owned environment

Job summary

ATV Services Scotland is seeking a Service & Parts Advisor at our Stirling depot. The role blends customer service, workshop coordination and parts support, guiding customers from enquiry to collection and ensuring parts availability for machines.

You will work closely with technicians and the parts team, learning our brands and systems. Training will be provided; strong organisation and a friendly, professional manner are essential.

Qualifications

• Experience in a service advisor, parts advisor or similar aftersales role in automotive, machinery or related fields.
• Strong customer service skills and a professional manner.
• Practical mechanical understanding and confidence in servicing and parts discussions.
• Good organisation and ability to prioritise a busy workload.
• Attention to detail when handling orders, stock, records and invoices.
• Comfort with computers, email and MS Office.
• Willingness to learn across service and parts disciplines.
• Experience with dealer management systems and manufacturer catalogues.
• Experience with ATVs or utility vehicles.

Responsibilities

• Welcoming customers and handling service enquiries in person, by telephone and by email.
• Booking machines into the workshop for servicing, repairs and maintenance.
• Recording customers’ requirements accurately and preparing clear job cards for technicians.
• Coordinating bookings with the workshop, considering technician availability, parts requirements and timescales.
• Preparing estimates using information from technicians and obtaining customer approval.
• Keeping customers updated on progress, costs and expected completion dates.
• Preparing invoices, processing payments and arranging collection or return of machines.
• Supporting warranty administration and maintaining service records.
• Identifying correct parts and accessories using manufacturer catalogues and computer systems.
• Providing parts prices, availability and processing orders.

Skills

Customer service

Organisation

Attention to detail

Computer literacy

Dealer management systems experience

Tools

DMS (Dealer Management System)

Microsoft Office

Job description

Stirling · Dependent on experience · Full-time, 39 hours per week. Monday to Thursday, 8am–5pm; Friday, 8am–4pm.

Know someone who would be a good fit? Send them this opportunity.

About the Role

ATV Services Scotland is looking for an organised, approachable Service & Parts Advisor to join our team at our Stirling depot: Unit 2 Block 6, Dumyat Business Park, Tullibody, Stirlingshire, FK10 2PB.

This is a varied aftersales role combining customer service, workshop coordination and parts support. You will help customers book servicing and repairs, keep them informed while work is underway, and advise on and supply parts and accessories for their machines.

Working closely with our technicians and the wider parts and service team, you will help ensure workshop jobs run smoothly, parts are available when needed and customers receive a helpful, professional service from their first enquiry through to collection.

This would suit someone who enjoys working with customers, has an interest in machinery and can keep several tasks moving without losing sight of the details. It is a customer-facing role with practical parts responsibilities and administration, rather than a workshop technician position.

You do not need to have worked in both service and parts already. If you have a strong background in one area and the willingness to learn the other, we would welcome your application. Training on our brands, products and systems will be provided.

Key Responsibilities

Welcoming customers and handling service enquiries in person, by telephone and by email.

Booking machines into the workshop for servicing, repairs and maintenance.

Recording customers’ requirements accurately and preparing clear job cards for technicians.

Coordinating bookings with the workshop, taking account of technician availability, parts requirements and agreed timescales.

Preparing estimates using information supplied by technicians and obtaining customer approval before additional work proceeds.

Keeping customers updated on progress, costs and expected completion dates.

Preparing invoices, processing payments and arranging collection or return of completed machines.

Supporting warranty administration and maintaining accurate service records.

Helping customers and technicians identify the correct parts and accessories using manufacturer catalogues and computer-based systems.

Providing parts prices and availability, processing orders and keeping customers informed.

Ordering parts for workshop jobs and customer requirements, working with colleagues and other depots where necessary.

Receiving, checking, storing and dispatching parts accurately.

Maintaining organised stock, carrying out stock checks and highlighting discrepancies.

Keeping the parts counter and displays tidy and well presented.

Following up outstanding enquiries and orders, maintaining accurate records and supporting colleagues with the day-to-day running of a busy depot.

Working Hours

Full-time, 39 hours per week. Monday to Thursday, 8am–5pm; Friday, 8am–4pm.

What We Are Looking For

Experience in a service advisor, parts advisor or similar aftersales role, ideally within the automotive, motorcycle, agricultural or machinery trade.

A friendly, professional manner and strong customer service skills.

Practical mechanical understanding and confidence discussing servicing, repairs and parts requirements.

Good organisation and the ability to prioritise a busy workload.

Accuracy and attention to detail when handling orders, stock, job records, invoices and payments.

Confidence using computers, email and Microsoft Office.

A reliable approach and willingness to work closely with colleagues.

Experience with dealer management systems.

Experience using manufacturer parts catalogues.

Experience with ATVs or utility vehicles.

What We Offer

28 days paid annual leave (including public holidays)

Company pension scheme

Private healthcare plan for all employees

Staff discount on parts, accessories, and vehicles

Full uniform and PPE provided

Access to manufacturer training and development programmes

Supportive team environment within a long-established, family-owned business