Service Manager

Marshall Motor Group; Grantham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company car

Life assurance

Pension scheme

Discounts on cars

25 days + bank holidays

Exclusive perks

Job summary

Marshall Volvo Grantham is seeking a Service Manager to lead the Front of House and Workshop, delivering outstanding customer service and commercial success within Marshall Motor Group.

You will oversee day-to-day operations, coach technicians and service advisors, and manage departmental financials with the Parts Manager to ensure profitability and consistent customer satisfaction. A strong focus on culture and development underpins the role.

Qualifications

• Experience as Aftersales or Service Manager with strong service operations background.
• Ability to manage a large diverse team and set clear expectations.
• Excellent customer service, analytical skills and compliance awareness.
• Value-driven leadership that supports a positive working environment.

Responsibilities

• Oversee day-to-day Front of House and Workshop operations, driving productivity.
• Lead and coach Technicians and Service Advisors to deliver great customer outcomes.
• Accountable for departmental financials with the Parts Manager to ensure profitability.
• Maintain a positive culture, drive performance and professional development.

Skills

Service operations

Team leadership

Customer service

Financial awareness

Job description

About The Role

Service Manager

Marshall Volvo Grantham

£40,000 basic salary | £60,000 OTE + company car; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.

Full-time | 45 hours per week, including Saturday mornings on a rota basis

Lead a high-performing aftersales team and shape service excellence with one of the UK's most respected automotive groups.

At Marshall Volvo Grantham, We're offering an exciting opportunity for a dynamic and experienced Service Manager to take the lead in delivering outstanding customer service and commercial success in our Front of house and Workshop departments.

In this role:

• You'll oversee the day-to-day operations of the Front of house and Workshop departments, managing productivity and efficiency across the team.
• You'll lead, coach and inspire a team of Technicians, Service advisors, and other vital members of the Service department to deliver great customer outcomes while meeting targets.
• You'll take accountability for departmental financials, working closely with the Parts Manager and other heads of department to ensure profitability, compliance and consistent customer satisfaction.
• You'll also be responsible for maintaining a positive team culture, driving performance and professional development across your department.

We're looking for:

• Someone with experience as Aftersales or Service Manager with a strong background in Service operations.
• Someone who can confidently manage a large and diverse team while setting clear expectations and leading by example.
• Someone with excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.

About us:

At Marshall Motor Group, We're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career - and our company - forward.

What will we offer you for your commitment to us?

• Performance rewards: Competitive OTE package and company car.
• Full tailored training: Unlimited access to our Leadership Hub, giving you access to hundreds of self-guided learning resources at a time that suits you (partnered with Mindtools), as well as access to bite-size virtual courses covering various topics such as Leading with Impact & Time Management
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.