Aftersales Service Controller – Construction Equipment

Ernest Gordon Recruitment; Bury St Edmunds; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Training

Progression

Free Parking

Company Benefits

Job summary

Ernest Gordon Recruitment is seeking a Service & Parts Administrator to join a growing engineering business in Bury St Edmunds. You’ll support engineers, customers and the Aftersales team, handling service enquiries, ordering parts and coordinating transport.

The role offers training, progression, and a friendly, busy depot environment. Suitable candidates will have experience in service/parts administration within construction, machinery or related engineering sectors.

Qualifications

• Experience within a Service Administrator, Parts Administrator or Service Coordinator role.
• Engineering, construction plant, machinery, agricultural, automotive or commercial vehicle background.

Responsibilities

• Provide first-line support for service and parts enquiries via phone and email
• Create and maintain service job records and process engineer paperwork
• Order parts, coordinate deliveries and arrange transport
• Support engineers with timesheets, labour entries and service documentation
• Monitor work in progress, parts allocation and job completion
• Assist with warranty claims, service contracts and customer follow-up
• Support stock administration, machine documentation and demonstration fleet scheduling

Skills

Service Administrator

Parts Administrator

Service Coordinator

Job description

Ernest Gordon Recruitment is seeking a Service & Parts Administrator to join a growing engineering business in Bury St Edmunds. You’ll support engineers, customers and the Aftersales team, handling service enquiries, ordering parts and coordinating transport.

The role offers training, progression, and a friendly, busy depot environment. Suitable candidates will have experience in service/parts administration within construction, machinery or related engineering sectors.