Service Controller (Construction Machinery)

Ernest Gordon Recruitment; Bury St Edmunds; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Training

Progression

Free Parking

Company Benefits

Job summary

Ernest Gordon Recruitment is seeking a Service & Parts Administrator to join a growing engineering business in Bury St Edmunds. You’ll support engineers, customers and the Aftersales team, handling service enquiries, ordering parts and coordinating transport.

The role offers training, progression, and a friendly, busy depot environment. Suitable candidates will have experience in service/parts administration within construction, machinery or related engineering sectors.

Qualifications

• Experience within a Service Administrator, Parts Administrator or Service Coordinator role.
• Engineering, construction plant, machinery, agricultural, automotive or commercial vehicle background.

Responsibilities

• Provide first-line support for service and parts enquiries via phone and email
• Create and maintain service job records and process engineer paperwork
• Order parts, coordinate deliveries and arrange transport
• Support engineers with timesheets, labour entries and service documentation
• Monitor work in progress, parts allocation and job completion
• Assist with warranty claims, service contracts and customer follow-up
• Support stock administration, machine documentation and demonstration fleet scheduling

Skills

Service Administrator

Parts Administrator

Service Coordinator

Job description

£32,000 - £34,000 + Training + Progression + Free Parking + Company Benefits

Bury St Edmunds

Are you an experienced Service Administrator, Parts Administrator or Service Coordinator looking to join a growing engineering business where you'll play a key role supporting engineers, customers and the aftersales operation?

Do you want to join a well-established machinery company offering long-term stability, ongoing training and the opportunity to develop your career within a busy and supportive service department?

This expanding machinery solutions business specialises in supplying, servicing and supporting construction equipment across the UK. Due to continued growth, they are looking to recruit a Service & Parts Administrator to support their Aftersales team, ensuring engineers, customers and internal departments receive first‑class service and administrative support.

In this varied role, you'll be the first point of contact for service enquiries, processing service jobs, ordering parts, supporting engineers with labour and timesheet administration, coordinating transport, monitoring work in progress and assisting with warranty claims. You'll work closely with Service Controllers, Engineers, Parts, Sales and Finance to ensure the smooth day‑to‑day running of the depot.

This role would suit someone with service administration or parts experience within construction plant, machinery, agricultural, automotive, commercial vehicles or another engineering environment, looking for a long‑term opportunity with a growing business.

The Role:

• Provide first‑line support for service and parts enquiries via phone and email
• Create and maintain service job records and process engineer paperwork
• Order parts, coordinate deliveries and arrange transport
• Support engineers with timesheets, labour entries and service documentation
• Monitor work in progress, parts allocation and job completion
• Assist with warranty claims, service contracts and customer follow‑up
• Support stock administration, machine documentation and demonstration fleet scheduling

The Person:

• Experience within a Service Administrator, Parts Administrator or Service Coordinator role
• Engineering, construction plant, machinery, agricultural, automotive or commercial vehicle background

Reference: BBBH26989

Keywords: Service Administrator, Parts Administrator, Service Coordinator, Aftersales Administrator, Construction Plant, Engineering Administrator, Machinery, Service Support, Parts Coordinator, Plant Hire, Agricultural Machinery, Commercial Vehicles, Engineering

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications and skill set.