Regional Service Manager - Construction Machinery

Ernest Gordon Recruitment Limited; Northampton; On-site; GBP 52,000 - 56,000; Full time

Benefits offered by this job

Car Allowance

Training

Progression

Company Benefits

Job summary

Ernest Gordon Recruitment Limited is seeking a Service Manager (Engineering) to take ownership of the service operation across multiple sites, directing engineers and coordinating workflows to maximise efficiency and customer satisfaction.

Based near Northampton with regular travel to sites in Suffolk and Newark-on-Trent, you will oversee cost control, service performance and escalations, ensuring high levels of aftersales delivery and strong stakeholder relationships.

Qualifications

• Proven experience within a Service Manager, Aftersales Manager, Service Supervisor or Senior Service Controller position.
• Experience within construction plant, heavy machinery, agricultural machinery, commercial vehicles or another engineering environment.

Responsibilities

• Manage the day-to-day operation of the service department across multiple sites
• Lead, support and coordinate a team of Service Engineers and field-based technicians
• Plan and prioritise engineer workloads, breakdowns, servicing and scheduled maintenance
• Allocate jobs and resources to ensure customer requirements are met efficiently
• Act as a senior point of contact for key customers, handling service issues and escalations
• Monitor service performance, productivity, labour utilisation and job profitability
• Oversee service jobs from initial booking through to completion and invoicing
• Regularly visit and support company sites across Suffolk and Newark-on-Trent

Skills

Service management

Team leadership

Job description

Ernest Gordon Recruitment Limited is seeking a Service Manager (Engineering) to take ownership of the service operation across multiple sites, directing engineers and coordinating workflows to maximise efficiency and customer satisfaction.

Based near Northampton with regular travel to sites in Suffolk and Newark-on-Trent, you will oversee cost control, service performance and escalations, ensuring high levels of aftersales delivery and strong stakeholder relationships.