Aftersales Engineering Manager – Multi‑Site Service Lead

Ernest Gordon Recruitment Limited; Northampton; On-site; GBP 52,000 - 56,000; Full time

Benefits offered by this job

Car Allowance

Training

Progression

Company Benefits

Job summary

Ernest Gordon Recruitment Limited is recruiting an Aftersales Manager (Engineering) to lead the service operation from Northampton with active travel to Suffolk and Newark-on-Trent. You will manage engineers, coordinate workloads and ensure high levels of customer service across multiple sites.

The role requires proven service leadership experience in construction machinery or engineering environments, with responsibility for profitability, cost control and service delivery excellence.

Qualifications

• Proven experience within a Service Manager, Aftersales Manager, Service Supervisor or Senior Service Controller position.
• Experience within construction plant, heavy machinery, agricultural machinery, commercial vehicles or another engineering environment.

Responsibilities

• Manage the day-to-day operation of the service department across multiple sites.
• Lead, support and coordinate a team of Service Engineers and field-based technicians.
• Plan and prioritise engineer workloads, breakdowns, servicing and scheduled maintenance.
• Allocate jobs and resources to ensure customer requirements are met efficiently.
• Act as a senior point of contact for key customers, handling service issues and escalations.
• Monitor service performance, productivity, labour utilisation and job profitability.
• Oversee service jobs from initial booking through to completion and invoicing.
• Regularly visit and support company sites across Suffolk and Newark-on-Trent.

Skills

Leadership

Customer relationships

Service management

Job description

Ernest Gordon Recruitment Limited is recruiting an Aftersales Manager (Engineering) to lead the service operation from Northampton with active travel to Suffolk and Newark-on-Trent. You will manage engineers, coordinate workloads and ensure high levels of customer service across multiple sites.

The role requires proven service leadership experience in construction machinery or engineering environments, with responsibility for profitability, cost control and service delivery excellence.