Aftersales Quality & Warranty Coach

Stratstone Exotics; Wilmslow; Vor Ort; GBP 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

33 days holiday

Birthday day off

Family leave policy

Salary sacrifice car

Volunteer day

Long service recognition

Training & career growth

Cycle to work

Discount program

Employee referral bonus

Zusammenfassung

Stratstone Porsche Wilmslow is seeking a Service Quality Specialist to lead the aftersales team and deliver the highest standards of work and customer satisfaction. You’ll provide technical support to Technicians and Service Advisors and ensure workshop processes align with Porsche Service Standards.

You’ll manage warranty coding, invoicing and claims, coach technicians in the latest Porsche systems, and drive productivity through documentation quality and continuous improvement across the

Qualifikationen

• Strong attention to detail when carrying out quality checks.
• Strong technical knowledge and must be process driven.
• Enthusiastic to learn and develop with new systems and technology.
• Able to absorb information quickly and communicate effectively with the aftersales team.

Aufgaben

• Provide technical support and guidance to Technicians and Service Advisors in line with Porsche Service Process.
• Manage technical repair progression using workshop systems and processes.
• Control PCSS coding and documentation quality standards.
• Maintain PCGB warranty standards.
• Coach Vehicle Technicians and Service Advisors in the latest Porsche Systems.
• Handle warranty invoicing, warranty claims and payment reconciliation.

Kenntnisse

Attention to detail

Technical knowledge

Process driven

Learning mindset

Team coaching

Tools

PCSS coding

Jobbeschreibung

Stratstone Porsche Wilmslow is seeking a Service Quality Specialist to lead the aftersales team and deliver the highest standards of work and customer satisfaction. You’ll provide technical support to Technicians and Service Advisors and ensure workshop processes align with Porsche Service Standards.

You’ll manage warranty coding, invoicing and claims, coach technicians in the latest Porsche systems, and drive productivity through documentation quality and continuous improvement across the