Service Quality Specialist

Dick Lovett; West of England; On-site; GBP 35,000 - 55,000; Full time

Job summary

Dick Lovett in the United Kingdom is seeking a quality-focused professional to oversee warranty submissions and ensure workmanship meets Porsche standards. You will work with workshop and aftersales teams to drive continuous improvement and provide clear explanations to customers.

The role emphasizes maintaining a right-first-time approach across repairs and servicing, with strong emphasis on warranty compliance and adherence to Porsche guidelines.

Qualifications

• Experience leading quality control inspections to ensure high workmanship standards.
• Experience with warranty submissions and Porsche warranty compliance.

Responsibilities

• Conduct quality control inspections on completed vehicles to ensure work is completed to the highest standard.
• Support the delivery of a "right first time" approach to vehicle repairs and servicing.
• Oversee warranty submissions and ensure compliance with Porsche warranty requirements and regulations.
• Work closely with workshop and aftersales teams to identify and promote continuous improvement opportunities.
• Liaise with customers where required, providing professional support and technical explanations.
• Ensure all processes and procedures are carried out in accordance with Porsche standards and operational guidelines.
• An integral part of this role involves managing warranty processes and ensuring all claims meet Porsche requirements.

Skills

Quality control

Warranty management

Customer communication

Job description

• Conduct quality control inspections on completed vehicles to ensure work is completed to the highest standard.
• Support the delivery of a "right first time" approach to vehicle repairs and servicing.
• Oversee warranty submissions and ensure compliance with Porsche warranty requirements and regulations.
• Work closely with workshop and aftersales teams to identify and promote continuous improvement opportunities.
• Liaise with customers where required, providing professional support and technical explanations.
• Ensure all processes and procedures are carried out in accordance with Porsche standards and operational guidelines.

An integral part of this role involves managing warranty processes and ensuring all claims meet Porsche requirements. As such, a strong understanding of motor industry practices, workshop procedures, and quality standards is essential.