Aftersales Quality & Warranty Specialist

Lithia; Manchester; Presencial; GBP 32.000 - 46.000; Tempo integral

Benefícios oferecidos por esta vaga

33 days holiday (incl. bank holidays)

Birthday day off

Family leave policies

Salary sacrifice car scheme

Volunteer day

Long service milestones

Training & career growth

Cycle to work scheme

High street discounts

Internal referral rewards

Resumo da vaga

Lithia UK is seeking a Service Quality Specialist for the Porsche Wilmslow team. You will ensure the aftersales department delivers top quality work and customer satisfaction by upholding repairs, warranty, and productivity standards.

You’ll guide technicians and advisors while maintaining warranty processes and documentation. The role focuses on coaching staff, managing repair progression, PCSS coding, and ensuring PCGB warranty compliance, with a strong emphasis on accuracy and continuous

Qualificações

• Strong attention to detail when carrying out quality checks.
• Solid technical knowledge and a process-driven approach.
• Eager to learn and develop with new systems and technology.
• Capable of absorbing information quickly and communicating it effectively to the aftersales team.

Responsabilidades

• Provide technical support and guidance to Technicians and Service Advisors, aligning with Porsche Service Process.
• Manage technical repair progression using workshop systems and processes.
• Oversee PCSS coding and documentation quality standards.
• Maintain PCGB warranty standards.
• Coach Vehicle Technicians and Service Advisors in Porsche systems.
• Handle warranty invoicing, claims and payment reconciliation.

Conhecimentos

Attention to detail

Technical knowledge

Process driven

Willingness to learn

Effective communication

Ferramentas

PCSS

Warranty standards

Descrição da vaga

Lithia UK is seeking a Service Quality Specialist for the Porsche Wilmslow team. You will ensure the aftersales department delivers top quality work and customer satisfaction by upholding repairs, warranty, and productivity standards.

You’ll guide technicians and advisors while maintaining warranty processes and documentation. The role focuses on coaching staff, managing repair progression, PCSS coding, and ensuring PCGB warranty compliance, with a strong emphasis on accuracy and continuous