Aftersales Performance Analyst - Power BI & Mandarin Pro

Pybus Recruitment Ltd; Chiswick; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Private Health Insurance

Dental Insurance

Critical illness cover

Job summary

Pybus Recruitment Ltd is recruiting an Aftersales Performance Analyst for a West London OEM manufacturer. The role is office-based at Chiswick Park, offering up to 55,000 GBP with a 15% bonus potential and attractive benefits.

The ideal candidate will lead reporting across a national retailer and service network, monitor performance, and drive continuous improvement initiatives within the aftersales function.

Qualifications

• 3+ years' experience in aftersales operations, data analysis, or automotive environment.
• Strong analytical, organisational, and coordination skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Consolidate and review regional and departmental performance reports.
• Monitor KPIs: customer satisfaction, warranty, service revenue, parts sales.
• Produce analytical summaries highlighting trends, risks and opportunities for improvement.
• Organise regular management meetings and prepare presentations for senior management.

Skills

Analytical

Coordination

Communication

Excel

Tools

Power BI

SQL

Job description

Pybus Recruitment Ltd is recruiting an Aftersales Performance Analyst for a West London OEM manufacturer. The role is office-based at Chiswick Park, offering up to 55,000 GBP with a 15% bonus potential and attractive benefits.

The ideal candidate will lead reporting across a national retailer and service network, monitor performance, and drive continuous improvement initiatives within the aftersales function.