Aftersales Manager: Service & Parts Lead | Weekdays | Car

Pembrook Resourcing LTD; Kelso; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Company car

33 days leave

Healthcare cash plan

Vehicle discount

Pension with life cover

Training programs

Cycle to work

Eyecare vouchers

Staff referral scheme

Job summary

Pembrook Resourcing LTD is recruiting an Aftersales Manager for a franchised automotive retailer in Kelso. You will lead the Service and Parts operation, driving performance and customer satisfaction while maintaining strong commercial results.

The role offers £48,000 base with £64,000 OTE, a company car, 33 days’ annual leave, healthcare, pension and ongoing training, working Monday–Friday 08:00–17:30.

Qualifications

• Proven management experience within automotive aftersales or service.
• Strong track record of leading people and managing departmental performance.
• Good commercial understanding, including budgets, costs and profitability.
• Experience managing customer-service standards within an aftersales environment.
• Ability to coach, develop and performance-manage a team.
• Full UK driving licence.
• Experience in franchised dealership environment with sizeable aftersales operation.

Responsibilities

• Lead the Service and Parts teams against agreed targets.
• Manage departmental performance, costs, budgets and profitability.
• Maintain high levels of customer satisfaction and retention.
• Coach and manage the team to sustain performance standards.
• Ensure processes and customer information are accurate.
• Collaborate with dealership management team.

Skills

Proven management experience

People leadership

Budget management

Customer service standards

Coaching

Full UK driving licence

Job description

Pembrook Resourcing LTD is recruiting an Aftersales Manager for a franchised automotive retailer in Kelso. You will lead the Service and Parts operation, driving performance and customer satisfaction while maintaining strong commercial results.

The role offers £48,000 base with £64,000 OTE, a company car, 33 days’ annual leave, healthcare, pension and ongoing training, working Monday–Friday 08:00–17:30.