Aftersales Manager: Parts & Service Growth Leader

Lloyd Ltd; Leyland; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

29 days annual leave (32 with service)

Company pension

Staff discount

Wellness and support services

Training and development

Job summary

Lloyd Ltd Lancashire in Leyland is seeking an Aftersales Manager to lead and develop our Parts and Service Departments. You will drive performance, manage stock and workshop workloads, and ensure an outstanding customer experience across the branch.

You will build strong relationships with customers, manufacturers and suppliers, lead teams, monitor KPIs and safety standards, and contribute to continuous improvement in a fast-paced environment.

Qualifications

• Proven management experience in Aftersales or service teams.
• Experience in agricultural or construction equipment is a plus.
• Strong leadership and communication skills.
• IT literate with familiarity with internal systems.

Responsibilities

• Oversee the day-to-day operations of Parts and Service Departments, ensuring both functions run efficiently and effectively.
• Drive departmental performance, productivity and profitability to meet and exceed budgets, targets and KPIs.
• Manage Parts stock levels and availability, alongside workshop operations, service planning and engineer workloads.
• Build strong relationships with customers, manufacturers and suppliers, while working with colleagues to deliver exceptional customer service.

Skills

Leadership

Customer service

IT literacy

Driving licence

Job description

Lloyd Ltd Lancashire in Leyland is seeking an Aftersales Manager to lead and develop our Parts and Service Departments. You will drive performance, manage stock and workshop workloads, and ensure an outstanding customer experience across the branch.

You will build strong relationships with customers, manufacturers and suppliers, lead teams, monitor KPIs and safety standards, and contribute to continuous improvement in a fast-paced environment.