Aftersales Manager

Lloyd Ltd; Leyland; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

29 days annual leave (32 with service)

Company pension

Staff discount

Wellness and support services

Training and development

Job summary

Lloyd Ltd Lancashire in Leyland is seeking an Aftersales Manager to lead and develop our Parts and Service Departments. You will drive performance, manage stock and workshop workloads, and ensure an outstanding customer experience across the branch.

You will build strong relationships with customers, manufacturers and suppliers, lead teams, monitor KPIs and safety standards, and contribute to continuous improvement in a fast-paced environment.

Qualifications

• Proven management experience in Aftersales or service teams.
• Experience in agricultural or construction equipment is a plus.
• Strong leadership and communication skills.
• IT literate with familiarity with internal systems.

Responsibilities

• Oversee the day-to-day operations of Parts and Service Departments, ensuring both functions run efficiently and effectively.
• Drive departmental performance, productivity and profitability to meet and exceed budgets, targets and KPIs.
• Manage Parts stock levels and availability, alongside workshop operations, service planning and engineer workloads.
• Build strong relationships with customers, manufacturers and suppliers, while working with colleagues to deliver exceptional customer service.

Skills

Leadership

Customer service

IT literacy

Driving licence

Job description

Full-Time | Permanent | Competitive Pay Structure | Company Vehicle | Management Opportunity

Are you an experienced Aftersales professional with strong leadership skills and a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment, with the ability to lead teams, drive performance and ensure operational excellence? If so, we’d love to hear from you.

We’re looking for an Aftersales Manager to lead and develop our Parts and Service Departments at Lloyd Ltd Lancashire.

This is an exciting opportunity for an experienced individual to take ownership of our Aftersales operations, leading our Parts and Service teams, driving departmental performance and ensuring we deliver an outstanding experience for our customers.

What you’ll be doing:

• Overseeing the day-to-day operations of our Parts and Service Departments, ensuring both functions run efficiently and effectively.
• Driving departmental performance, productivity and profitability to meet and exceed agreed budgets, targets and key performance indicators.
• Managing Parts stock levels and availability, alongside workshop operations, service planning and engineer workloads.
• Building strong relationships with customers, manufacturers and suppliers, whilst working closely with colleagues across the branch to deliver exceptional customer service.
• Monitoring financial and operational performance, identifying opportunities for improvement and ensuring high standards of health & safety and quality.

We’re looking for someone who:

• Has proven experience within a Parts, Service or Aftersales department, ideally in a management role and within the agricultural, construction or groundcare/lawncare industry.
• Brings strong leadership, communication and interpersonal skills.
• Is commercially aware and confident managing performances and efficiencies.
• Can work under pressure in a fast-paced environment.
• Is IT literate and comfortable using internal systems.
• Holds a full UK driving licence.

What we offer:

• Competitive basic salary.
• Performance related bonus scheme.
• A company vehicle (for business and personal use).
• Ongoing training and development opportunities.
• 29 days annual leave, increasing up to 32 with service.
• Company pension scheme (with life assurance cover).
• Staff discount across our products and services.
• Wellness and support services, including 24/7 GP access.

Location

Based at Lloyd Ltd Lancashire, Wigan Road, Leyland, Lancashire, PR25 5XW

Hours

Minimum 40 hours per week (Monday to Friday), plus Saturday mornings on a rota basis.

About Lloyd Ltd

Founded in 1964 as one tractor dealership in Carlisle, Lloyd Ltd is now one of Britain’s leading distributors of a wide range of agricultural, construction and groundcare machinery and equipment. With branches across the North of England and South of Scotland, we’re proud to represent world-leading brands such as New Holland, Bobcat, Manitou, Develon, LiuGong, Honda, Kubota, and many more.

From tractors to telehandlers, ride-on mowers to excavators, Lloyd Ltd has considerable experience and expertise in helping its customers identify the right equipment for the task at hand and ensuring it continues to perform to its best.