Aftersales Manager

Land Rover; Cambridge; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Company car

Annual leave + holidays

Life assurance

Pension scheme

Discounts on car purchase/servicing

Exclusive shopping perks

Job summary

Marshall Jaguar Land Rover Cambridge is seeking an experienced Aftersales Manager to lead the service department and deliver outstanding customer service and commercial success. The role focuses on managing day-to-day operations, guiding a diverse team, and ensuring profitability and compliance within a respected UK automotive group.

The position offers a competitive basic salary, strong OTE, a company car, generous leave, life assurance, pension, and employee discounts.

Qualifications

• Experience in aftersales or service management.
• Strong background in service operations and processes.
• Proven ability to lead large, diverse teams and set clear expectations.
• Excellent customer service mindset with focus on standards compliance.

Responsibilities

• Oversee day-to-day operations of the Service department, improving productivity and efficiency.
• Lead, coach and inspire Technicians, Service Advisors and parts staff to deliver great outcomes and meet targets.
• Own departmental financials and work with leadership to ensure profitability and compliance.
• Maintain a positive team culture and drive performance and professional development.

Skills

Aftersales experience

Service management

Team leadership

Customer service

Compliance awareness

Job description

• Someone with experience as Aftersales or Service Manager with a strong background in Service operations.
• Someone who can confidently manage a large and diverse team while setting clear expectations and leading by example.
• Someone with excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.

Marshall Jaguar Land Rover Cambridge
Competitive basic salary | Strong OTE scheme + company car; 25 days’ annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week, including Saturday mornings on a rota basis

Lead a high-performing aftersales team and shape service excellence with one of the UK’s most respected automotive groups.

At Marshall Jaguar Land Rover Cambridge, we’re offering an exciting opportunity for a dynamic and experienced Aftersales Manager to take the lead in delivering outstanding customer service and commercial success in our service department.

In this role:

• You’ll oversee the day-to-day operations of the Service department, managing productivity and efficiency across the team.
• You’ll lead, coach and inspire a team of Technicians, Service advisors, Parts and other vital members of the Service department to deliver great customer outcomes while meeting targets.
• You’ll take accountability for departmental financials, working closely with the Head of Business and support teams to ensure profitability, compliance and consistent customer satisfaction.
• You’ll also be responsible for maintaining a positive team culture, driving performance and professional development across your department.
• Someone with experience as Aftersales or Service Manager with a strong background in Service operations.
• Someone who can confidently manage a large and diverse team while setting clear expectations and leading by example.
• Someone with excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.