Divisional Head of Aftersales

Marshall Motor Group

England

On-site

GBP 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

25 days annual leave plus bank holidays

Company Car

Private Fuel

Industry Leading Pension Scheme

Colleague Discount Scheme

Ride to Work Scheme

Job summary

Marshall Motor Group is seeking a Divisional Head of Aftersales for Jaguar Land Rover. This full-time position involves leading Aftersales operations across multiple locations, focusing on customer service excellence and business growth. Ideal candidates will have extensive experience in the automotive industry and strong leadership capabilities.

Qualifications

Proven track record in a Senior Aftersales Role within the automotive industry.
Strong leadership and coaching skills.
Multi-site and remote management experience.

Responsibilities

Lead and manage the Aftersales operations across all locations.
Drive performance and customer service excellence.
Implement innovative strategies to boost turnover and net profit growth.

Skills

Leadership

Problem-solving

Coaching

Customer Service

Job description

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Direct message the job poster from Marshall Motor Group

Divisional Head of Aftersales-Jaguar Land Rover

Full-time, Monday to Friday, 45 hours per week

Benefits to include 25 days annual leave plus bank holidays (increasing with length of service), Company Car, Private Fuel, Industry Leading Pension Scheme, Colleague Discount Scheme, Ride to Work Scheme plus many more

The Role

As Head of Aftersales, you will represent Constellation and Marshall for Jaguar Land Rover across our locations. You will be expected to travel to our JLR Stores across the UK. Ideally, you will live a commutable distance to one of the stores due to the extensive travel required for this position.

This is an extremely rare opportunity to represent a leading brand in the automotive industry. Reporting to the JLR Franchise Director and working alongside a Divisional Team, you will be required to be hands-on, leading, coaching, and driving performance while ensuring our goal of customer service excellence remains the number one priority.

Why Would This Role Suit Me?

We are looking for an exceptional individual who can demonstrate a history of delivering business growth within Aftersales departments or businesses, through strong leadership and motivational skills, as well as an ability to solve problems and develop collaborative and innovative ideas to maximise the potential of the Aftersales Departments across the Division. Service Department experience is a pre-requisite however an in-depth knowledge of Parts and Bodyshop is also essential and will form a large part of the day to day responsibilities.

Key Responsibilities

Lead and manage the Aftersales operations across all locations
Drive performance and customer service excellence
Coach and mentor the Service, Parts and Bodyshop Teams
Implement innovative strategies to boost turnover and net profit growth
Ensure compliance with company policies and standards
Drive KPI’s and Scorecard Performance
Increase customer retention
Drive and improve VHC performance

Required Qualifications and Experience

Proven track record in a Senior Aftersales Role within the automotive industry with responsibility for management and influence across multiple locations.
Strong leadership and coaching skills
Multi-site and remote management experience
In-depth Parts and Bodyshop understanding
Excellent problem-solving abilities
Ability to inspire and motivate teams
Commitment to delivering exceptional customer service
Strong manufacturer relationships

Our Commitment to Diversity

Our policy is to employ the best-qualified people and provide equal opportunities for the advancement of employees, including promotion and training. We do not discriminate against any person based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Strategy/Planning
Industries
Retail Motor Vehicles and Motor Vehicle Manufacturing

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