Aftersales Manager

Tapp Recruit Ltd; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Aftersales Manager to oversee their Service Department in Worthing. This role requires a strong background in customer service and management within a main dealer environment. The ideal candidate will possess excellent communication skills, a solid understanding of financial KPIs, and the ability to lead and motivate a team. If you are self-motivated, customer-focused, and ready to take on a challenging yet rewarding position, this opportunity is perfect for you. Join a forward-thinking company where your contributions will be valued and make a significant impact.

Qualifications

• Experience in managing a Service Department with strong customer focus.
• Good understanding of financial KPIs and ability to lead a team.

Responsibilities

• Manage the overall operations of the Service Department effectively.
• Motivate and lead staff to ensure high-level customer care.

Skills

Communication Skills

Customer Care

Management Skills

Financial KPIs Understanding

Education

GCSE Grade C or above in English and Maths

City and Guilds in Motor Vehicle Technology

Management Qualification Btec/Business Management Diploma

NVQ/SVQ levels 2 and 3 in Customer Service

Tools

Word Processing

Excel

Job description

We are looking for an experienced Aftersales Manager for our client in Worthing. If you have a record of success working in a main dealer environment with strong management and people skills, this could be a great opportunity for you.

Qualifications

Essential

• GCSE Grade C or above in English and Maths or equivalent
• City and Guilds in Motor Vehicle Technology or equivalent

Desirable

• National Craft Certificate or Equivalent
• NVQ/SVQ levels 2 and 3 in Customer Service or equivalent
• Management Qualification Btec/Business Management Diploma

Attainments/Competencies

Essential

• Ability and skills to deal with the overall management of the Service Department
• Good understanding of all Financial KPIs of Service
• A good level of appropriate training related to the Service Manager role

Desirable

• Knowledge of vehicle service/parts and warranty processes
• Word processing/Excel skills
• Knowledge of warranty administration systems

Skills Required

Essential

• Good oral and written communication skills
• Ability to work in a customer-focused manner
• Lead by example and provide high-level Customer Care
• Motivate and lead others in their roles
• Smart and professional presentation

Desirable

• Self-prioritize workload according to business needs

Special Attitudes

Essential

• Self-motivated and able to work under pressure
• Committed to the client's aims and objectives
• Totally customer-focused

If this is the role for you, please apply below. We look forward to discussing this opportunity with you soon.