Inbound Sales Executive

hometree.co.uk; United Kingdom; Remote; GBP 25,000 - 36,000; Full time

Job summary

An innovative firm is seeking an Inbound Sales Executive to join their dynamic team. This role is pivotal in delivering exceptional customer experiences, as you'll be the first point of contact for potential customers. You'll manage inbound sales inquiries, support customers in transitioning to sustainable energy solutions, and contribute to market insights. With a focus on flexibility, this remote-first position allows you to work from home while attending essential team meetings. Join a company that's transforming the residential energy landscape and make a difference in helping homeowners adopt renewable energy technologies.

Benefits

Flexible remote working

Generous commission scheme

Monthly team meet ups

Career progression pathway

33 days holiday

Private pension contribution

Enhanced parental leave

Free boiler & home emergency cover

Mental health support

Regular team socials

Qualifications

• Self-motivated with a passion for sales and customer service.
• Strong communication and interpersonal skills required.

Responsibilities

• Handle inbound sales contacts via phone, chat, and email.
• Support customers transitioning to greener heating options.
• Identify insights from lost sales for product improvements.

Skills

Sales Skills

Communication Skills

Telesales Experience

Customer Service

Adaptability

Job description

Hometree Peterborough, England, United Kingdom

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Hometree Peterborough, England, United Kingdom

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Salary: £35,700 total earnings (base salary of £25,000, increasing to £25,500 after probation, plus 40% on-target earnings based on salary).

Role type: Permanent, Full Time (37.5 hours per week)

Location: Remote first, in the Peterborough or Stoke area. You must be willing to travel to the Peterborough or Stoke offices for team meetings

Reporting to: Sales Team Leader, Operations

Work Location

This is a remote role to enable our team to have flexibility that works for them so you will need a comfortable and quiet home working environment. We hold monthly team meetings in Peterborough, which you will be expected to attend and twice yearly social events at our London office. There may be times we want to see you in the Peterborough office more often for extra training or meetings where required (no more than once a week)

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption.

We operate across three dynamic divisions:

Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.

Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions.

Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.

Key Achievements

£85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs

4 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations (Geowarmth and The Little Green Energy Company).

100k Homes Covered - We cover over one hundred thousand homes across the UK

250+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time

The Role

Many customers before purchasing home emergency cover wish to talk to a knowledgeable, passionate and friendly representative who can answer all of their pre-purchase questions. As the first Hometree voice a customer will hear, this role is a critical first step in delivering an industry leading customer experience and ensuring Hometree is a customer’s first choice.

Responsibilities:

• Inbound Sales Handling: Handle inbound telesales contacts via telephone, chat, and email/webform to the highest quality and compliance standards, focusing on converting prospects into Hometree customers.
• Support in replacement heating offerings: Support in transitioning existing customers who want or need to replace their boiler into a new boiler or greener option like our Heat Pump or Solar offerings, financed through our finance team.
• Market Insight and Analysis: Identify insights from lost sales or customers switching to competitors, highlighting opportunities for product or pricing improvements and refining the sales approach.
• Quality and Compliance: Maintain a consistently high standard of quality and compliance while operating within a regulated industry.
• Outbound Sales Management: Support managing outbound sales initiatives and campaigns to maximise sales during quieter inbound periods.
  
  

What we’re looking for:

• Self-Motivated A confident self-starter with a passion and flair for sales and delivering outstanding customer service.
• Strong Communication Skills Possess strong interpersonal and communication skills, with articulate telephone manner and good grammar and spelling to effectively handle chats and emails.
• Telesales Experience Experience in working and performing in a telesales role, preferably within an FCA regulated company, though not essential.
• Dynamic Sales Person - Used to fast-paced, high call volume work environment and thrives under pressure.
• Adaptability. A quick learner who can easily evolve their approach, figuring out 'what works' and adapting to changing initiatives and products.
  
  

Our Recruitment Process:

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
• Stakeholder Interview: Spend time with our Head of Customer Care & Repairs and Head of Sales to explore alignment and expectations. (1 hr)
  
  

Perks of the job

We have an ever expanding list of benefits that currently includes:

• Flexible remote working
• Generous commission scheme - where you can earn up to 40% of your salary!
• Monthly team meet ups in a central Peterborough location with lunch provided
• Career grading with a clear progression pathway and pay ranges attached to recognise and reward increasing competence and skills
• 33 days holiday inclusive of Bank Holidays prorated for part time roles, plus your birthday
• Private pension contribution with up to a maximum 3% employer contribution
• Generous enhanced Parental Leave policy which includes up to 13 weeks fully paid leave for primary caregivers, and 6 weeks fully paid leave for secondary carers
• Free boiler & home emergency cover - plus 40% discount for friends & family
• Support for your mental health and wellbeing via Oliva
• Menopause support from Stella, including friends & family access
• Regular team socials including Summer and Christmas parties
  
  

FCA Code of Conduct

At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.

As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry.

Equal Opportunity Employer

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Utilities

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