Aftersales Manager

The Solution Auto; Manchester; On-site; GBP 45,000 - 50,000; Full time

Job summary

A franchised motor dealership in Wigan is looking for an Aftersales Manager to oversee the Aftersales department, including service and parts operations. The ideal candidate will have experience in a similar role, strong leadership skills, and a clear focus on customer satisfaction. The position offers a competitive salary, a performance-related bonus, and a company car, along with opportunities for growth within a reputable group.

Benefits

Competitive basic salary

Performance-related bonus

Company car

Manufacturer training and development opportunities

Qualifications

• Proven track record in an After Sales Manager or Senior Service Manager role within a franchised dealership.
• Strong leadership and team management skills.
• Excellent understanding of workshop and parts operations.
• Confident in driving KPIs including labour efficiency, upsell, and customer satisfaction.
• Familiar with DMS systems such as Kerridge/CDK, Pinewood, or similar.
• Strong communication and customer relationship skills.
• Valid UK driving licence.

Responsibilities

• Lead and motivate the service and parts teams to deliver exceptional customer service and achieve targets.
• Manage workshop efficiency, productivity, and loading.
• Drive customer satisfaction scores (CSI) and implement improvement initiatives.
• Oversee warranty claims, service plans, and parts performance.
• Work closely with the General Manager and manufacturer partners to meet franchise standards.
• Ensure compliance with industry regulations, brand requirements, and health & safety.

Skills

Leadership Skills

Customer Relationship Skills

Workshop Operations Understanding

Driving KPIs

Communication Skills

Tools

DMS systems (Kerridge/CDK, Pinewood)

Job description

Overview

Aftersales Manager for a franchised motor dealership in the Wigan area. Location: Wigan. Salary: Flex DOE - £45-50k base + bonus + company car + benefits. Job Type: Full-Time | Permanent. Sector: Automotive / Main Dealer.

Role

As After Sales Manager, you will be responsible for the day-to-day running of the Aftersales department, including service, parts, and warranty operations. You\u2019ll drive performance, ensure an outstanding customer experience, and support the growth of the dealership\u2019s profitability.

Key Responsibilities

• Lead and motivate the service and parts teams to deliver exceptional customer service and achieve targets
• Manage workshop efficiency, productivity, and loading
• Drive customer satisfaction scores (CSI) and implement improvement initiatives
• Oversee warranty claims, service plans, and parts performance
• Work closely with the General Manager and manufacturer partners to meet franchise standards
• Ensure compliance with industry regulations, brand requirements, and health & safety

About You

• Proven track record in an After Sales Manager or Senior Service Manager role within a franchised dealership
• Strong leadership and team management skills
• Excellent understanding of workshop and parts operations
• Confident in driving KPIs including labour efficiency, upsell, and customer satisfaction
• Familiar with DMS systems such as Kerridge/CDK, Pinewood, or similar
• Strong communication and customer relationship skills
• Valid UK driving licence

Whats On Offer

• Competitive basic salary + performance-related bonus
• Company car
• Manufacturer training and development opportunities
• A forward-thinking group with a strong reputation in the motor trade

Additional Information

If you\u2019re an ambitious After Sales Manager looking to join a reputable dealership group and take your career forward, we want to hear from you!

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country. If you are skilled and experienced automotive candidate, we want to hear from you and rest assured, you\u2019ll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Job Information

• Job Title: Aftersales Manager
• Company: The Solution Auto
• Location: Wigan
• Sector: Automotive & Aerospace
• Contract: Permanent
• Hours: Full Time
• Posted: Sep 26th 2025
• Closes: Oct 27th 2025