Aftersales Manager

Perfect Placement; Northampton; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Company car included

Pension

Healthcare options

Job summary

Perfect Placement is recruiting on behalf of a reputable Main Dealer in Northampton for the position of Aftersales Manager. This role offers an excellent opportunity for an experienced automotive professional to lead and develop a busy aftersales department, ensuring operational excellence and exceptional customer service.

The successful candidate will oversee service, parts and warranty operations, drive customer satisfaction, and implement strategies to improve performance and profitability

Qualifications

• Proven experience in an aftersales management role within automotive.
• Strong leadership and ability to manage a team effectively.
• Excellent communication and interpersonal skills.
• In-depth understanding of automotive aftersales operations.
• Customer-focused mindset with commitment to high service standards.
• Full UK driving license.

Responsibilities

• Oversee all aspects of the aftersales department (service, parts, warranty).
• Drive customer satisfaction and loyalty through high service standards.
• Develop and implement strategies to improve performance and profitability.
• Manage, motivate, and train a team of aftersales staff.
• Ensure compliance with company policies and regulatory requirements.
• Monitor KPIs and prepare performance reports.

Skills

Aftersales management

Leadership

Team management

Communication

Customer service

Automotive knowledge

Job description

We are recruiting on behalf of a reputable Main Dealer in Northampton for the position of Aftersales Manager. This role offers an excellent opportunity for an experienced automotive professional to lead and develop a busy aftersales department, ensuring operational excellence and exceptional customer service.

Benefits for the successful Aftersales Manager:

• Competitive basic salary up to £45,000, with an OTE of £60,000
• Company car included
• Monday to Friday working hours (8am - 6pm) promoting a healthy work-life balance
• Opportunities for professional development and career progression
• Supportive and collaborative working environment
• Comprehensive benefits package including pension and healthcare options

Duties of the Aftersales Manager:

• Oversee all aspects of the aftersales department, including service, parts, and warranty
• Drive customer satisfaction and loyalty through high standards of service delivery
• Develop and implement strategies to improve performance and profitability
• Manage, motivate, and train a team of aftersales staff to achieve departmental goals
• Ensure compliance with company policies and regulatory requirements
• Monitor departmental KPIs and prepare performance reports

Requirements of the Aftersales Manager:

• Proven experience in an aftersales management role within the automotive industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• In-depth understanding of automotive aftersales operations
• Customer-focused mindset with a commitment to high standards of service delivery
• Full UK driving license

This is a unique chance for a motivated Aftersales Manager to join a growing Main Dealer and make a lasting impact within the organisation. If you meet the required criteria and are looking to advance your career, this opportunity is ideal.