Aftersales Manager

Mercedes Benz; Hatton; On-site; GBP 65,000 - 70,000; Full time

Benefits offered by this job

Company vehicle or allowance

Annual leave + birthday day off

Training & development

Pension scheme

Performance reviews

Job summary

Mercedes-Benz Heathrow is seeking an experienced Aftersales Manager to lead the service and parts teams at the main dealer facility. You will drive customer satisfaction, workshop efficiency, and profitability while upholding Mercedes-Benz quality standards.

The role offers a competitive salary, access to manufacturer training, pension, and a supportive team environment, with clear opportunities for development and progression within the network.

Qualifications

• Extensive motor industry experience with a proven track record in an aftersales management role.
• Strong leadership and team management skills.
• Good understanding of workshop operations and service processes.
• Excellent communication and organisational skills.
• Knowledge of customer satisfaction strategies and market analysis.
• Ability to motivate and develop teams to achieve high performance.
• Flexible and adaptable to changing business needs.

Responsibilities

• Lead, motivate, and develop the service and parts teams to deliver outstanding customer service.
• Enhance workshop efficiency, productivity, and profitability.
• Monitor compliance with statutory regulations and uphold Mercedes-Benz quality standards.
• Manage departmental budgets and control costs effectively.
• Develop strategies to increase parts sales and service revenue.
• Build and maintain strong customer relationships to ensure high satisfaction levels.
• Drive business growth initiatives and staff development from the front.

Skills

Leadership

Team management

Customer service

Workshop operations

Budgeting

Communication

Job description

Aftersales Manager

Feltham

Greater London

GB

TW13 4

Full Time

2026-10-09T16:33:02.603

Salary Range: £65,000 - £70,000

Aftersales Manager Vacancy - Heathrow

Our client, a reputable automotive business located in Heathrow, is seeking an experienced Aftersales Manager to lead their service and parts departments. This opportunity is ideal for a skilled motor trade professional looking to advance into a leadership role within a well-established main dealer passenger car operation. The Aftersales Manager position offers a dynamic working environment, competitive remuneration, and the chance to make a tangible impact on the company's service standards and team development.

Benefits of an Aftersales Manager:

• Competitive basic salary dependent on experience
• OTE approximately £70,000 with bonus incentives
• Company vehicle or vehicle allowance
• 23 days annual leave plus Bank Holidays and a day off for your birthday
• Opportunities for ongoing professional development through manufacturer-led training and internal courses
• Access to pension scheme and employee wellness programmes
• Recognition schemes, including long service awards and annual performance reviews
• Friendly and supportive team environment

Duties of an Aftersales Manager:

• Lead, motivate, and develop the service and parts teams to deliver outstanding customer service
• Enhance workshop efficiency, productivity, and profitability
• Monitor compliance with statutory regulations and uphold Mercedes-Benz quality standards
• Manage departmental budgets and control costs effectively
• Develop strategies to increase parts sales and service revenue
• Build and maintain strong customer relationships to ensure high satisfaction levels
• Conduct regular performance appraisals, one-to-ones, and personal development plans for team members
• Oversee health and safety policies, risk assessments, and safety training
• Collaborate with marketing, HR, and finance departments to uphold company standards
• Drive business growth initiatives and staff development from the front

Requirements of an Aftersales Manager:

• Extensive motor industry experience with a proven track record in an aftersales management role
• Strong leadership and team management skills
• Good understanding of workshop operations and service processes
• Excellent communication and organisational skills
• Knowledge of customer satisfaction strategies and market analysis
• Ability to motivate and develop teams to achieve high performance
• Flexible and adaptable to changing business needs