Homebuyer Aftercare Coordinator

Confidential; Alderley Edge; On-site; GBP 23,000 - 29,000; Full time

Job summary

Time Recruitment are supporting a residential property developer in South Manchester to recruit a Customer Care Coordinator. You will manage customer enquiries, coordinate aftercare appointments and log defects, ensuring timely updates to homeowners throughout the aftercare journey.

You will work closely with operational teams, maintenance operatives and contractors to deliver a first-class service and maintain comprehensive records. A professional, proactive approach is essential.

Qualifications

• Experience in customer care or admin roles.
• Strong communication skills, both written and verbal.
• Excellent organisation and ability to manage multiple priorities.

Responsibilities

• Handle customer care enquiries from initial contact to resolution.
• Coordinate and schedule aftercare appointments.
• Log defects and maintenance requests in internal systems.
• Liaise with site teams, contractors and operatives to ensure timely works.
• Maintain accurate customer care records and communicate updates.

Skills

Customer care

Customer service

Coordinator

Administrator

Communication

Organisation

IT skills

Teamwork

Problem-solving

Tools

CRM systems

MS Office

Reporting tools

Job description

Time Recruitment are supporting a residential property developer in South Manchester to recruit a Customer Care Coordinator. You will manage customer enquiries, coordinate aftercare appointments and log defects, ensuring timely updates to homeowners throughout the aftercare journey.

You will work closely with operational teams, maintenance operatives and contractors to deliver a first-class service and maintain comprehensive records. A professional, proactive approach is essential.