Aftersales Customer Support

Profiles Personnel; Alton; Sur place; GBP 16 000 - 23 000; Temps partiel

Résumé du poste

Profiles Personnel is seeking a Part-Time Aftersales Customer Support assistant for an office-based role in the UK. You will handle customer enquiries, quotations and spares orders, while coordinating service projects and maintaining records. Training will be provided.

The role requires a confident telephone manner, strong MS Word/Excel skills, and good organisational ability. Own transport and onsite parking are essential; a dog in the office is accommodated.

Qualifications

• Prior experience in an administrative, customer-facing role.
• Strong knowledge of Microsoft Word and Excel.
• Excellent organisational skills and attention to detail.
• Proactive, self-motivated approach; willingness to learn.

Responsabilités

• Respond to customer enquiries and prepare quotations; process spares orders.
• Build relationships with existing customers and promote products/services.
• Coordinate service, maintenance and refurbishment projects with customers, manufacturers and engineers.
• Process sales, purchase and shipping invoices and assist with outstanding payments.
• Maintain customer records, databases and order trackers; provide admin support to MD.

Connaissances

Administrative

Customer-facing

Organised

Proactive

Outils

Microsoft Word

Microsoft Excel

QuickBooks

ACT

Description du poste

***AFTERSALES CUSTOMER SUPPORT***

Looking for a part-time role that offers variety, customer contact and the chance to make a real difference in a growing business?

We're recruiting for an office-based Part-Time Aftersales Customer Support person to join a small, specialist business who deal with customers across the UK and Ireland.

Working closely with the Managing Director, you'll play a key role in supporting customers, coordinating aftersales services and keeping everything running smoothly. It's a varied position combining customer liaison, order processing and general administration. Full industry training provided.

Salary - £14.50PH. Hours either 9am-1pm or 9am-2pm over 3 days (days to be agreed)

Key responsibilities for the Aftersales Customer Support include,

• Responding to customer enquiries, preparing quotations and processing spares orders
• Building relationships with existing customers and promoting additional products and services
• Coordinating service, maintenance and refurbishment projects, liaising with customers, manufacturers and engineers
• Processing sales, purchase and shipping invoices, raising statements and assisting with outstanding payments
• Maintaining customer records, databases and order trackers
• Supporting marketing campaigns and providing general administrative support to the Managing Director

What are we looking for?

• Previous experience in an administrative, customer-facing role and a confident telephone manner essential
• Good working knowledge of Microsoft Word and Excel
• Strong organisational skills and excellent attention to detail
• A proactive, self-motivated approach and a willingness to learn
• Experience with QuickBooks or ACT would be an advantage, but isn't essential
• Own transport essential. Free onsite parking
• Be comfortable with a dog in the office

This position would suit a well-organised person who enjoys a varied and busy part-time role within a small business where they could really make a difference.