Aftersales & Customer Success Specialist

ABI Interiors Pty Ltd; Pease Pottage; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private health cover

Life insurance

EV scheme

Cycle to work

Onsite breakfast and health/fitness

Work-life balance: 9:00am–5:00pm

Positive team culture

Product discount

Personal development

Job summary

ABI Interiors is seeking an experienced Aftersales Coordinator to join our office-based team in Pease Pottage. You will build trusted advisor relationships with customers and stakeholders, handle returns, coordinate deliveries, and resolve enquiries across channels.

The role focuses on delivering exceptional customer experiences, with responsibilities spanning order management, social media responses, data accuracy, and collaboration with internal teams. 9:00am–5:00pm, full-time, office-based.

Qualifications

• Passionate about delivering an exceptional customer experience.
• Confident, friendly, and patient phone manner.
• Experience with Salesforce, RingDNA or WooCommerce is highly regarded.
• High attention to detail and accuracy.
• Enthusiastic about learning and development.
• Physically fit and able to lift large boxes.

Responsibilities

• Respond to technical queries, returns, and order enquiries by phone, in person, and email with a professional approach.
• Support in planning and scheduling customer deliveries using route planning software and assisting drivers.
• Handle customer enquiries and reviews across social media in line with brand voice.
• Manage product returns and process refunds/store credit with accuracy.
• Input and record customer information and warranty claims to ensure accurate data capture.
• Develop trusted relationships with external partners.
• Collaborate with all stakeholders to ensure customer satisfaction.
• Assist in training and onboarding of new staff.
• Maintain a consistent ABI customer experience across touchpoints.
• Grow and maintain relationships with existing customers.

Skills

Customer service

Phone support

Problem solving

Data entry

Team player

Communication

Tools

Salesforce

RingDNA

WooCommerce

Route planning software

Job description

ABI Interiors is seeking an experienced Aftersales Coordinator to join our office-based team in Pease Pottage. You will build trusted advisor relationships with customers and stakeholders, handle returns, coordinate deliveries, and resolve enquiries across channels.

The role focuses on delivering exceptional customer experiences, with responsibilities spanning order management, social media responses, data accuracy, and collaboration with internal teams. 9:00am–5:00pm, full-time, office-based.