Aftersales Advisor

TN United Kingdom; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a thriving local manufacturing business committed to investing in its staff. This role is pivotal in building strong customer relationships and providing exceptional aftersales support. You will manage customer inquiries about service, repairs, and spare parts, ensuring satisfaction and retention. With responsibilities ranging from order processing to coordinating with field engineers, this position offers a dynamic work environment where your organizational and communication skills will shine. If you have a passion for customer service and a technical background, this opportunity is perfect for you.

Qualifications

• Experience in a customer-facing role with a computerized Sales Order Processing System.
• Proficient in Microsoft Office applications.

Responsibilities

• Enter parts and warranty sales orders into the sales order processing system.
• Coordinate with the Production Team for replacement parts manufacture.

Skills

Customer Relationship Management

Sales Order Processing

Microsoft Office

Organizational Skills

Communication Skills

Technical Experience

Job description

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Job Role Overview

The key responsibility of this role will be to build and maintain strong, long-lasting customer relationships by responding promptly to customer inquiries related to service, repairs, and spare parts. You will play a crucial role in providing exceptional aftersales support to clients, ensuring customer satisfaction and retention.

This is a great opportunity to join a successful local manufacturing business that believes in investing in its staff.

Responsibilities:

1. Enter parts and warranty sales orders into the computerized sales order processing system.
2. Work cross-departmentally to resolve common problems for customers and dealers.
3. Process orders through to dispatch and invoicing, including booking transport.
4. Issue job instructions to field engineers and follow through to ensure work is completed.
5. Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customers on lead times, dispatch, and delivery times.

Criteria:

• Prior experience in a customer-facing role with experience of a computerized Sales Order Processing System.
• Proficiency in Microsoft Office applications.
• Excellent organizational skills, with a keen eye for detail and the ability to manage multiple tasks.
• Ability to work well within a team environment.
• Strong verbal and written communication skills.
• Technical experience is highly desirable, e.g., working with parts or in an engineering setting.

Salary is up to £30k depending on experience.